Service NSW » Service NSW

NSW Premier Barry O'Farrell has announced the establishment of Service NSW.

Service NSW is a new and customer-focussed government organisation that will become the main interaction point for customers of the NSW Government. Service NSW will make it easier to interact with the NSW Government by bringing services together in an integrated government model.

Service NSW will deliver a range of NSW Government services and transactions through a 24/7 telephone service, an easy-to-use website, and service centres across the state.

This move to simplify access to government services will save residents and businesses time and money.

Get the latest updates on the construction of the Service NSW centres.

Premier Barry O'Farrell

Hear from NSW Premier Barry O'Farrell on the creation of Service NSW

The NSW Government is one of the biggest customer service organisations in our State.

And it’s our job to make sure that citizens, businesses and taxpayers get the best possible service and results from the Government they pay for.

There’s no reason why people shouldn’t expect the same high level of service from the Government as they receive from their favourite retailer, airline, hotel or financial institution, when they need to renew a license, book a national park campsite, or pay state fees and charges.

We’re determined to put the customer at the heart of public sector service design and delivery.

Before the last election, and since coming to Government, we’ve listened to what customers want. People have said:

they want easier access to services at times that suit them – like Saturdays;
they want consistent information no matter who they ask; and
when their circumstances change, like moving house, or the birth of a child – they want to tell us once – not again and again.

We’ve been working hard to make these changes and we’ve integrated more than two hundred transactions into a new streamlined organisation called Service NSW to bring all services together through one easy to use website, a 24/7 phone information line, and extended hours one-stop-shops in regional and city locations.

For all of us, time is precious and our lives increasingly complex. The days are long gone when people will put up with arranging their busy lives and businesses around Jurassic government processes. They are right to demand much, much better.

We have begun to transform the customer experience across government, and will have the first group of services available by mid 2013 – with more and more being integrated every year.

It’s my objective to make NSW number one – not just in economic performance and opportunity – but to set a new standard in best practice for customer services for citizens and businesses in our State.