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In New South Wales alone, nine out of ten residents and businesses will deal with government each year - in total that’s over 40 million transactions.

At Service NSW, customers are at the heart of everything we do. We have been shaped by our customers, who have told us they want faster, easier ways to access to government services and a need for a single point of contact.

We strive to deliver positive customer experiences, whether it be a simple change of residential address over the phone or completing a driver’s licence test at your local service centre.

We are inspired by best practice examples from the private sector and government - developing new ways to simplify and improve how customers access government services in New South Wales.  

As part of our commitment to making it easier for our customers, you can now connect to most common government services through a variety of easy to access channels: website, mobile app, digital kiosks, phone service or our service centres.

We are continually working to deliver more choice to our customers and value your feedback to help us improve our services. 

Customer Feedback
Service Centre
‏@DaleCoghlan on twitter said, "Drivers licence renewed before work. Good work @serviceNSW for making it a pleasant experience."

Contact Centre
Customer David said, "I would like to thank your telephone centre staff for their care and help to allow me to register my car… your staff are the key to a great organisation. Please thank them for me and tell them they are wonderful."

Digital Store Customer
Customer Marylin said, "Michael was very patient and helpful with assisting me with my senior card application. Marvellous job. Loving Service NSW. Much, much better any government service I have ever dealt with."



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