With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

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Katie brings a wealth of business and leadership experience to Service NSW, with a particular passion for growing and empowering people. 

In her current role as Executive Director, Digital Services, Katie leads a diverse group of teams responsible for end-to-end digital customer experiences.

Under Katie’s leadership, Digital Services teams power the Service NSW website, mobile app, and all supporting platform and security architecture. Product teams continually develop innovative new digital experiences for customers, for example, the Dine and Discover program, COVID Safe Check-In, and NSW/VIC Border Permits. 

Previous roles

Katie previously led the Projects division as Executive Director, during which time she oversaw revolutionary programs like the Digital Driver Licence and Mobile Service Centres. Prior to joining Service NSW Katie was Director, Central Policy Office and Chief Executive of the Mine Subsidence Board at the NSW Department of Finance, Services, and Innovation. 

Before joining the NSW Government Katie was Services and Transformation Manager at Rio Tinto, where she was responsible for human resources, industrial relations, health and safety, and community relations.