Review of overtime and additional hours calculation (for Service NSW employees)

Overview

A recent review of our approach to the calculation of overtime and additional hours has led to our understanding that the Award requires an alternative approach to payment for all directed overtime worked.

Service NSW prides itself on looking after its people and we are taking the necessary steps to address this promptly and appropriately.

Register online

If you are a former ongoing or temporary employee of Service NSW or you have the authority to act on behalf of a former Service NSW employee, you can register online.

Eligibility

A person may be eligible for an assessment of backpay if:

they were an ongoing or temporary employee (excluding contractors) of Service NSW, and
as a former employee of Service NSW, they worked in a Service Centre, Contact Centre, Middle Office location or at a Mobile Service Centre.

Registration form

Use this form to have Service NSW assess a former employee's eligibility for backpay and to receive updates.

Who can submit this form:

a former Service NSW employee (ongoing or temporary)
a person with authority to act on behalf of a former Service NSW employee.

Privacy collection notice: Service NSW is collecting your personal information to confirm that you are a former employee, inform you about updates, and, if needed, request further information to verify your identity. We may also share your information with the Department of Customer Service (DCS) to confirm your previous employment with us.

Providing the information requested in this form is voluntary. We will make every effort to contact former employees. However, if you choose not to register, we may not be able to contact you or calculate and process any payment you are owed. For information on how you can access or correct your personal information, visit the Service NSW Privacy Statement.

Details about the former Service NSW employee

Employee's first name

Employee's last name

Employee's preferred name (optional)

Preferred name and/or other names known by while employed at Service NSW.

Employee ID (optional)

This information is optional but recommended. The Employee ID number can be found on previous Service NSW payslips (listed as Payroll Number on the payslip). The Employee ID number will greatly assist us in validating the previous employment with Service NSW.

Employee's date of birth

Previous Service NSW work email (optional)

This information is optional but recommended.

Previous Service NSW work role(s) or title(s)

Frontline channel(s) worked

Service centre

Middle Office

Contact centre

Mobile service centre

Start date (when employment started)

End date (when employment ended)

Contact person

Please enter your current contact details so we can send you updates and/or request further information.

Contact name

Please enter your full name.

Contact email address

Contact phone number (optional)

Authority to act

I am completing this form

for myself

on behalf of someone else

I am authorised to act and provide information on behalf of a former Service NSW employee and am registering on their behalf.

Reason why you have the authority to act (optional)

At a later stage, we will ask you for evidence of your authority to act on behalf of the former Service NSW employee.

Unsubscribe

If you would like to remove your name from future updates and correspondence please use the online form to unsubscribe.

Last published: 8 April 2026