NSW Government is delivering bushfire recovery assistance to help people and businesses impacted by bushfires. The Service NSW bushfire customer care service has specialists to help guide you every step of the way.
Service NSW customer care
Customer care service
Request a call with a bushfire customer care specialist to get help with support and services available to you.
Information on the relief packages and financial and practical assistance available to businesses.
Mobile Service Centres
Mobile Service Centres are visiting bushfire-affected regions to provide services to impacted communities.
Emergency contacts and services
Volunteer Firefighter Payment
A payment of up to $6000 for eligible volunteer firefighters who are self-employed or employed by small and medium businesses, and have lost income.
NSW Bushfire Clean-Up
The NSW Government is coordinating the clean-up of residential and commercial properties, insured and uninsured, that have been impacted by bushfire this season.
Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Support and resources
Find out about temporary shelter, accommodation options and assistance with household items.
Get access to assistance for livestock, pets and injured wildlife.
Information on the relief packages and financial and practical assistance available.
Concessions and refunds will be offered to eligible customers.
Disaster relief payments made to individuals and businesses are tax exempt.
Information on air quality readings, P2 masks, protective clothing and more.
Identification, licences and personal documents that have been damaged or destroyed can be replaced or reissued free of charge.
Use this guide to find support and plan what you need to do if you've lost your home in a bushfire.
Employees and job seekers in bushfire-affected areas may be able to access allowances and help.
Advice and support on insurance and legal matters.
Natural disasters impact both our physical environment and our mental health and well-being.
Service NSW is working in collaboration with federal, state and local government to bring you all the support and services available.
A guide for people returning to bushfire-affected homes that have been deemed safe to live in by authorities.
Financial and practical support is available for those devastated by the bushfires.
Both commercial and non-commercial NGOs are offering financial and practical support.
Find out about the assistance packages offered by your telecommunications provider.
Donate or volunteer
Find out where to donate, and how your donations help.
Find organisations needing volunteers to help those affected by bushfires.