NSW Government is delivering bushfire recovery assistance to help people and businesses impacted by bushfires. The Service NSW bushfire customer care service has specialists to help guide you every step of the way.
Service NSW customer care
Customer care service
Request a call with a bushfire customer care specialist to get help with support and services available to you.
Mobile Service Centres
Mobile Service Centres are visiting bushfire-affected regions to provide services to impacted communities.
Free assistance in your language
Call Translating and Interpreting Services (TIS) on 13 14 50 and ask them to contact us on 13 77 88.
Emergency contacts and services
Disaster Assistance Finder
Our Disaster Assistance Finder can help you find relevant support.
- Just click through 6 simple questions.
- We'll give you a personalised list of available programs and services.
- You can then apply for the support you need.
Volunteer Firefighter Payment
A payment of up to $6000 for eligible volunteer firefighters who are self-employed or employed by small and medium businesses, and have lost income.
NSW Bushfire Clean-Up
The NSW Government is coordinating the clean-up of residential and commercial properties, insured and uninsured, that have been impacted by bushfire this season.
Support and resources
Service NSW is working in collaboration with federal, state and local government to bring you all the support and services available.
Disaster relief payments made to individuals and businesses are tax exempt.
Natural disasters impact both our physical environment and our mental health and well-being.
Get access to assistance for livestock, pets and injured wildlife.
Find out about immediate and temporary shelter, and accommodation in your local area.
Concessions and refunds will be offered to eligible customers.
Personal documents that have been damaged or destroyed can be replaced or reissued free of charge.
Financial and practical support is available for those devastated by the bushfires.
Find out about the assistance packages offered by your telecommunications provider.
Information on the relief packages and financial and practical assistance available.
Find out where to donate, and how your donations help.