Visit the NSW Office of Emergency Management (OEM) for the locations of the current Evacuation Centres, Recovery Centres and Disaster Welfare Assistance Points (DWAPs).

If you have immediate needs such as temporary accommodation, food or water, visit your nearest DWAP and register for assistance. If you cannot get to a DWAP, call Service NSW on 13 77 88.

The Bushfire Housing Assistance Service provides help with:

  • emergency temporary accommodation
  • a private rental bond and advance rent costs
  • sourcing accommodation options from the private rental and short term housing sector
  • sourcing accommodation options in your local communities or areas where you have family or local networks.

You can access the service by visiting Find a housing office and entering your postcode, suburb or town in the search bar. Your nearest housing office will display.

Anglicare

Anglicare is providing assistance to bushfire-impacted communities through emergency housing, homelessness support and food relief. If you've been affected by the bushfire crisis call 1800 875 153 or 02 6152 8444.

Anglicare locations fall within 3 Anglican dioceses: 

  • Bathurst
  • Canberra/Goulburn
  • Riverina.

Appliance replacement offer

If you have lost a TV or fridge due to the bushfires in NSW, you may be eligible for a discounted energy-efficient TV or fridge through the NSW Government’s appliance replacement offer.

Free mail redirection

Australia Post is offering free mail redirection for up to 12 months to individuals and small businesses affected by the bushfires. For more information, visit Australia Post's website.

Information for tenants

If you were renting in bushfire-affected areas, and the premises has been damaged or destroyed, visit Fair Trading to find out about your rights and responsibilities with regards to the:

  • tenancy agreement
  • rent
  • repairs.

For more extensive information, visit the Tenants' Union Disaster Damage page. Their factsheet is about damage to rented premises that is neither the fault of the landlord nor the tenant.

Oaks Hotels, Resorts & Suites

Oaks Hotels, Resorts & Suites is offering 7 nights' free apartment-style accommodation for people who have lost their homes in the bushfires. The apartments have a kitchenette or full kitchen, and most have a laundry facility.

The 'home away from home' offer is to assist those who need to visit metropolitan areas and regional hubs for business appointments, medical support or respite. It is redeemable until 30 June 2020.

Visit Oaks Hotels, Resorts & Suites for more information, or call 1800 954 518 during business hours.

Planning changes – DPIE

As a result of the bushfires and in an effort to assist communities recover as quickly as possible, certain changes have been made to planning rules and requirements.

Visit Bushfire recovery for more details.