Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses

Certificates, licences, permits and registrations

Birth, Marriage, Change of Name certificates

Birth, Marriage or Change of Name certificates that have been destroyed due to the bushfires can be reissued at no charge at your nearest Service NSW Centre.

Service NSW can also help you to replace certificates registered in other Australian states and territories or in New Zealand.

Fishing licences

If your current recreational fishing licence has been lost or destroyed in the bushfires, it can be replaced at no charge by calling 02 4424 7499 or emailing recfish.licensing@dpi.nsw.gov.au.

NSW Fair Trading licences, permits and certificates

Free replacement of the following licences, permits or certificates that have been destroyed or lost during the bushfires:

  • home building: contractor, qualified supervisor, tradesperson
  • property and real estate
  • motor vehicle dealer or repairers
  • pawnbrokers and second-hand dealers
  • tattoo parlour or tattooist
  • owner-builder
  • tow truck.

To apply for a replacement card use the Application for a Duplicate Licence, Certificate or Permit – PDF, and note on the form that the reason for the card replacement is that it was lost in the bushfires. Also provide the home address if it is different to your nominated address.

Free Owner-Builder Permit where you opt to rebuild or repair your home damaged or destroyed by a bushfire (all other standard requirements and associated development approvals apply).

For further assistance, visit your nearest Service NSW Centre or call 13 77 88.

SafeWork NSW licences, permits and certificates

Free replacement of the following licences, permits and certificates that have been destroyed or lost during the bushfires: 

  • white card
  • high risk work licence
  • explosives licence
  • asbestos and demolition licence
  • plant registrations
  • traffic control licence.

To arrange a replacement, call 13 10 50.

Vehicle and vessel registrations and licences

For detailed information on driving and transport documents, visit our Driving and transport page.

Citizenship documents

If your passport has been lost or damaged, you may be eligible for a free replacement. You'll only need to provide basic information to confirm your identity and that you were in a bushfire-affected area. No application form will be required.

Call the Australian Passport Information Service on 131 232.

An Australian citizenship certificate can be replaced free of charge provided you apply within 18 months of the bushfire event. To apply for a replacement, you'll need:

Note: If your Australian citizenship evidence is damaged, you'll also need to provide the damaged citizenship evidence.

Election enrolment

If you are temporarily absent from your enrolled address due to the bushfires, you don't need to update your enrolment. For more information, visit the Australian Electoral Commission's enrolment advice page.

Family law documents

If your divorce order, current orders or other family law documents have been lost or destroyed in the bushfires, you can get a replacement copy at no charge at a family law registry. Visit the Federal Circuit Court of Australia’s website for more information. 

Medicare card

If your Medicare card has been damaged or lost in the bushfires, you can request a new card by:

  • using your Medicare online account through myGov or your Medicare mobile app
  • calling 132 011
  • visiting a service centre with proof of your identity, such as your driver licence.

Your new card will replace your old card. You’ll have the same Medicare number that you did before, but your old card will no longer be valid. We’ll send your new card in 3 to 4 weeks to the address you give us. 

You can use a digital copy of your Medicare card in the meantime.