Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Fair Trading – Cancellations and refunds

If you've been impacted by the fires, visit Fair Trading to learn about your obligations to customers regarding cancellations and refunds.

Free tax and legal advice

The University of NSW Tax Clinic is offering bushfire-affected businesses free, independent and confidential tax advice. They have outreach locations across Sydney and also offer phone appointments depending on your circumstances and location. For further assistance call (02) 9385 8041.

University of Newcastle pop-up clinic is offering free legal advice to local bushfire-affected businesses between 9:30am and 2:30pm on Wednesday 5, 12, 19 February 2020 at Merewether Surf Lifesaving Club. You don't need to make an appointment.

Guidance

  • If you need guidance or information with regards to insurance claims, call the Insurance Council of Australia’s hotline on 1800 734 621.
  • Small Business Commissioner – a guide to getting through the claims process so you get your claim paid quickly and smoothly.
  • IAG have assessors and builders on the ground in impacted areas to commence assessment and repairs for customers. Their disaster response program is also available. It provides free and confidential counselling from psychologists experienced in post-incident support.

Note:

  • If you can’t resolve a problem during an insurance claim process, you can make a complaint to the Australian Financial Complaints Authority (AFCA), or call them on 1800 931 678. They are helping small businesses directly affected by the bushfires.
  • State Insurance Regulatory Authority (SIRA) is working with all NSW workers compensation insurers. If you have raised an issue with your insurer and are dissatisfied with the outcome or decision, you can contact SIRA's Customer Service team on 13 10 50 or email contact@sira.nsw.gov.au.

Insurance matters

SIRA is working with all NSW workers compensation insurers. Their priority and expectation of insurers is that people receive their entitlements, and can access treatment and support when they need it.

The Workers Compensation Independent Review Office (WIRO) will help you if you're a worker and unable to resolve an issue with your insurer. Call them on 13 94 76, or email contact@wiro.nsw.gov.au.

Road closure notices

Notices for state-owned road closures during the NSW bushfires (from August 2019 to January 2020) are available on the Transport for NSW website. These notices may be useful for lodging insurance claims. For closures of council-owned roads, please contact your local council.

NSW Business Chamber

The NSW Business Chamber is offering employment law assistance to bushfire-affected employers. Call the Workplace Advice Line on 13 29 59

Small Business Commissioner

The Small Business Commission's Mediation Services team offers mediation, along with negotiation and procedural advice, to assist in the resolution of small business and retail lease disputes.

They mediate for issues including:

  • providing assistance to landlords and tenants of shops and restaurants, industrial or commercial premises
  • resolving disputes between small businesses, Government agencies and local government
  • managing disagreements between contractors and subcontractors
  • franchise disputes
  • unfair contracts
  • debt recovery and unpaid invoices.

Training disruptions

If your operations have had to stop or have been reduced as a result of the bushfires, Training Services NSW can help you work through the process of suspending contractual obligations with your apprentices and trainees. Call them on 13 28 11.