Fair Trading – Cancellations and refunds
If you've been impacted by the fires, visit Fair Trading to learn about your obligations to customers regarding cancellations and refunds.
Free tax and legal advice
The University of NSW Tax Clinic is offering bushfire-affected businesses free, independent and confidential tax advice. They have outreach locations across Sydney and also offer phone appointments depending on your circumstances and location. For further assistance call (02) 9385 8041.
University of Newcastle pop-up clinic is offering free legal advice to local bushfire-affected businesses between 9:30am and 2:30pm on Wednesday 5, 12, 19 February 2020 at Merewether Surf Lifesaving Club. You don't need to make an appointment.
- If you need guidance or information with regards to insurance claims, call the Insurance Council of Australia’s hotline on 1800 734 621.
- Small Business Commissioner – a guide to getting through the claims process so you get your claim paid quickly and smoothly.
- IAG have assessors and builders on the ground in impacted areas to commence assessment and repairs for customers. Their disaster response program is also available. It provides free and confidential counselling from psychologists experienced in post-incident support.
- If you can’t resolve a problem during an insurance claim process, you can make a complaint to the Australian Financial Complaints Authority (AFCA), or call them on 1800 931 678. They are helping small businesses directly affected by the bushfires.
- State Insurance Regulatory Authority (SIRA) is working with all NSW workers compensation insurers. If you have raised an issue with your insurer and are dissatisfied with the outcome or decision, you can contact SIRA's Customer Service team on 13 10 50 or email email@example.com.
SIRA is working with all NSW workers compensation insurers. Their priority and expectation of insurers is that people receive their entitlements, and can access treatment and support when they need it.
Road closure notices
NSW Business Chamber
The NSW Business Chamber is offering employment law assistance to bushfire-affected employers. Call the Workplace Advice Line on 13 29 59.
Small Business Commissioner
The Small Business Commission's Mediation Services team offers mediation, along with negotiation and procedural advice, to assist in the resolution of small business and retail lease disputes.
They mediate for issues including:
- providing assistance to landlords and tenants of shops and restaurants, industrial or commercial premises
- resolving disputes between small businesses, Government agencies and local government
- managing disagreements between contractors and subcontractors
- franchise disputes
- unfair contracts
- debt recovery and unpaid invoices.
If your operations have had to stop or have been reduced as a result of the bushfires, Training Services NSW can help you work through the process of suspending contractual obligations with your apprentices and trainees. Call them on 13 28 11.