Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Natural disasters and traumatic events impact much more than just the physical environment. They can have a profound effect on the mental health and well-being of affected communities.

24/7 telephone services

There is 24/7 help available on the following numbers:

Note: Farmers and business owners in bushfire-affected areas can access Farm Gate counsellors and peer support workers on the Mental Health Line, 1800 011 511.

Face-to-face services

You can access mental health support by contacting your local:

Free counselling 

If you live in a bushfire-affected region, or were a first responder, emergency management employee or volunteer, you can access up to 10 free counselling sessions to support you through any immediate trauma or crisis. You can organise counselling sessions at:

Online services and resources

  • Beyond Blue: Mental health support available 24/7 via online chat or email. 
  • Black Dog Institute: A free online clinic providing a mental health assessment tool and other support services. 
  • Community Trauma Toolkit: Resources to help adults and children before, during, and after a disaster or traumatic event.
  • Headspace: Free and low cost mental health services for young people aged 12 to 25. 
  • Head to Health: This site can help you find digital mental health and wellbeing resources.
  • Kids Helpline Webchat Counselling: A free, private, confidential webchat counselling service for children and young people aged 5 to 25. Kids can chat from 8am to midnight, 7 days a week.
  • Rural Adversity Mental Health Program – Connects people living in regional, rural and remote NSW with local mental health services and resources.
  • Rural Resilience Program – helping build resilience by linking rural communities, families and individuals with the most appropriate services and information.  

Medicare rebates for treatment services

If you have been affected by bushfires, you can receive Medicare rebates for up to 10 face-to-face or telehealth mental health treatment services through eligible GPs, psychologists, occupational therapists and social workers.

You do not need a GP referral, diagnosed mental illness or mental health treatment plan to access these sessions.

Rebates are available from 17 January 2020 to 31 December 2021.


Primary Health Networks (PNH) in bushfire-affected regions are providing grants of up to $10,000 to strengthen social connectedness and peer support activities. Please contact your local PHN to discuss a bushfire recovery event.

Financial counselling

The Rural Financial Counselling Service (RFCS) can assist with reviewing your financial situation, identifying the right assistance, helping with applications, re-evaluating business goals and developing a fire recovery plan.

Call 1800 686 175 to be referred to your nearest RFCS office.

Rural Resilience Program

The Rural Resilience team works with primary producers across regional and remote NSW. They link farmers to services and initiatives, as well as help build personal and family resilience, an essential tool when dealing with the challenges of rural life and farm-based businesses.


Free mental health workplace courses

The Black Dog Institute is offering businesses free training for their employees, to learn how to proactively manage mental health at work. Businesses with up to 199 employees can apply.

There is also a special course available for managers to learn how to support their team’s wellbeing at work.

Visit SafeWork NSW to find out more about the employee training course and managers training course.

Workplace mental health policy support

Assure Programs offers a free workplace health and safety advice to businesses. They can also help you create a mental health development plan.

Visit SafeWork for more information and to apply.

WayAhead mental health services directory

The WayAhead Services Directory lists mental health and social service providers operating in your local area.

Enter your postcode at the WayAhead website to find services near you.