COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. 

Our online transactions are available 24/7. For assistance visit COVID-19.

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Business continuity toolkit

The NSW Small Business Commissioner has a free, online practical guide to help businesses create a continuity plan. Using the templates and checklists provided, you can create a plan unique to your needs, to help you prepare for times of emergency.  

For more information, visit Build a Business Continuity Plan.

For information from the Australian Government on COVID-19 financial support and resources for small businesses, industries, employers and Indigenous businesses, visit

Cancellations and refunds of goods and services

The Australian Competition & Consumer Commission (ACCC) has guidance for business owners on managing cancellations, delays and suspensions of products and services. For information about your rights and responsibilities as a business owner, refund entitlements and fair pricing, visit the ACCC website.

For additional information and support specific to businesses operating in NSW, including questions about real estate, refunds for cancelled travel and events, and price increases due to COVID-19, visit NSW Fair Trading.

Customer communication resources

The Australian Government Department of Health has created publications and posters that small businesses can use to tell their customers about changes to trading during COVID-19. These include video, audio, print ads and fact sheets, and posters for physical distancing, good hygiene practices, mental health and identifying symptoms.

Dispute resolution

The Small Business Commissioner offers a confidential dispute resolution service that helps small businesses work through problems with other businesses or government. They help businesses work towards a solution through negotiation and communication, and can assist small businesses with issues in relation to insurance and regulatory concerns.

Go Local First campaign

To support the recovery of the small business sector, the Council of Small Business Organisations of Australia (COSBOA)'s Go Local First campaign, encourages customers to purchase goods and services from local businesses either in-store or online. For more information about how you can get involved, visit Go Local First.

Insolvency framework reforms

The Australian Government has reformed its insolvency framework to enable more small businesses to quickly restructure and survive the impacts of COVID-19. Reforms also simplify liquidation pathways. 

For more information, visit the ATO.

Privacy guidance for businesses collecting customer information

The Office of the Australian Information Commissioner (OAIC) has advice and guidance on privacy requirements for businesses that need to collect the personal information of customers for the purposes of COVID-19 contact tracing. To find out more, read the OAIC's privacy guidance

Update your Google information 

If your business has been affected by COVID-19, review your Google My Business profile to ensure your customers can find up-to-date information about your opening hours and trading details. Visit Google for a guide on how to edit your profile to include altered hours of operation and additional precautions your business is taking to ensure the safety of staff and customers.