Text size

Business continuity toolkit

The NSW Small Business Commissioner has a free, online practical guide to help businesses create a continuity plan. Using the templates and checklists provided, you can create a plan unique to your needs, to help you prepare for times of emergency.  

For more information, visit Build a Business Continuity Plan.


For information from the Australian Government on COVID-19 financial support and resources for small businesses, industries, employers and Indigenous businesses, visit business.gov.au.

Cancellations and refunds of goods and services

The Australian Competition & Consumer Commission (ACCC) has guidance for business owners on managing cancellations, delays and suspensions of products and services. For information about your rights and responsibilities as a business owner, refund entitlements and fair pricing, visit the ACCC website.

For additional information and support specific to businesses operating in NSW, including questions about real estate, refunds for cancelled travel and events, and price increases due to COVID-19, visit NSW Fair Trading.

Commercial rent protection

If your business was unable to meet lease commitments between 13 July 2021 and 30 June 2022 due to COVID-19 public health orders, you may be eligible for protections under amendments to the Retail and Other Commercial Leases Regulation (COVID-19) 2021.

For more information, visit the Small Business Commissioner website or call 1300 795 534.

Customer communication resources

The Australian Government Department of Health has created publications and posters that small businesses can use to tell their customers about changes to trading during COVID-19. These include video, audio, print ads and fact sheets, and posters for physical distancing, good hygiene practices, mental health and identifying symptoms.

Department of Primary Industries

COVID-19 updates and information for businesses operating in primary industries, including those related to agriculture worker permits and border crossing information, the health of your workers, industry impacts and industry support, can be found at the Department of Primary Industries.

Dispute resolution

The Small Business Commissioner offers a confidential dispute resolution service that helps small businesses work through problems with other businesses or government. They help businesses work towards a solution through negotiation and communication, and can assist small businesses with issues in relation to insurance and regulatory concerns.

Go Local First campaign

To support the recovery of the small business sector, the Council of Small Business Organisations of Australia (COSBOA)'s Go Local First campaign, encourages customers to purchase goods and services from local businesses either in-store or online. For more information about how you can get involved, visit Go Local First.

Insolvency framework reforms

The Australian Government has made changes to its insolvency framework to enable more small businesses to quickly restructure and survive the impacts of COVID-19. 

For more information, visit the Australian Taxation Office (ATO).

Privacy guidance for businesses collecting customer information

The Office of the Australian Information Commissioner (OAIC) has advice and guidance on privacy requirements for businesses that need to collect the personal information of customers for the purposes of COVID-19. To find out more, read the OAIC's privacy guidance.

Update your Google information

If your business has been affected by COVID-19, update your Google Business Profile so your customers can find the latest information about your opening hours and trading details.

Follow the instructions to add or update your business address and opening hours, or provide information about temporary closures and any other changes.

Visit Google Business Profile.

Last updated: 15 September 2022