With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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Current restrictions on businesses

To stay up-to-date on trading restrictions for businesses operating in NSW, and to access information about mandatory mask use, COVID-19 Safety Plans, Check-in QR codes and customer record keeping, how to apply the 4 square metre rule and compliance measures for certain industries, visit What you can and can’t do under the rules.

New rules are in place for hospitality venues and hairdressers. Conditions apply, including use of the NSW Government QR code system and registering a COVID-19 Safety Plan.

Penalties apply for venues that are found to breach the public health order rules.

Changes to planning and operating conditions for some businesses 

The NSW Department of Planning, Industry and Environment is simplifying planning to fast-track eligible new projects and construction with its Planning System Acceleration Program.

The department's website also outlines changes to conditions for:

  • construction work
  • vehicle sanitisation stations
  • temporary workers' accommodation
  • food trucks and dark kitchens
  • retail trading operating hours and waste removal
  • operating hours for home businesses.

For more information and a list of other changes to planning legislation, see the department's COVID-19 response and recovery.

Changes to restrictions for liquor and gaming venues

As restrictions on trading ease for licensed venues, changes to the way you serve customers and supply alcohol will occur. To stay up-to-date on your obligations, visit COVID-19 FAQs for the liquor and gaming industries.

Outdoor dining applications

Streamlined application processes for outdoor dining compliance checks and licence boundaries are now in trial phase for The Rocks in Sydney. For more information, and to register your interest in participating in the trial, visit Outdoor dining.

Pharmacies

Temporary powers have been given to pharmacies to allow expanded services during COVID-19. This includes the ability to dispense certain medication without a prescription.

For more information, visit NSW Health's advice for pharmacists.

In addition, pharmacies can register with Australia Post for access to free postage on prescription deliveries. Participating pharmacies can apply for a full rebate on costs associated with mailing prescriptions to vulnerable customers. For details, see Australia Post's new home delivery option for pharmacies.