Text size

Once you have successfully registered your business, you’ll be able to accept and redeem Parents NSW Vouchers. You'll be able to do this through the Service NSW for Business app.

Parents NSW vouchers can be used:

You cannot accept any Dine NSW Vouchers or Discover NSW Vouchers after 30 June 2022.

Eligibility

Eligible businesses

To register a business, you must:

  • have an active ABN – ensure your details are correct on the Australian Business Register before registering
  • operate in NSW
  • operate in one of these eligible industries:
    • scenic and sightseeing transport
    • cinemas
    • museums, galleries and historic sites
    • zoos, botanic gardens, wildlife parks and nature reserves
    • live music operations, performing arts operations, theatres and entertainment centres
    • amusement, theme and water parks
    • recreational activities such as go-karting, indoor climbing, mini-golf, billiards, bowling or ice-rinks
    • outdoor adventures
    • travel agencies and tours.
  • comply with the current public health order and latest COVID safety guidelines for your industry.

Information required for registration

You'll need:

  • a MyServiceNSW Account
  • 2 personal identity documents such as an Australian driver licence, Medicare card, Australian Passport
  • your business details - Australian Business Number (ABN), name, address, phone number and industry type
    Note: Your identity document name details must match the name details held with the Australian Business Register (ABR) for your ABN
  • the business bank account details (to receive your payments).

Registration process

How to register

If you meet the eligibility requirements, you can register a business for Dine & Discover NSW online.

Registering more than one business location

To register more than one business location, you need to register each address individually.

ABN eligibility

If your ABN is not in an eligible industry but you operate other businesses that should be eligible, you can call 13 77 88 and speak with a Business Concierge. They'll be able to discuss your unique situation and assist you with your registration.

If your ANZSIC code is not a true reflection of your business activities, you can update it on the Australian Business Register. You should seek advice from an accountant or financial advisor before doing this, as making a change may have tax or other implications.

 

Who can register a business

You can register a business if your name is on the Australian Business Register record. 

If a person other than a registered representative of the business wants to register the business, you can call 13 77 88 and speak with a Business Concierge.

Accountants applying on behalf of a business

A qualified accountant, registered tax agent or registered BAS agent may register on behalf of your business.

Your accountant will need to provide a letter of authority from you to show that they are authorised to act on behalf of your business if they're not listed as an associate on the Australian Business Register.

Registration timings

You'll receive instant confirmation that your registration has been received. It may take up to 5 business days for Service NSW to review and finalise registration.

Accepting vouchers

Important information

You'll need a phone or tablet to scan and accept vouchers using the Service NSW for Business app. Service NSW will provide app details to businesses accepted into the scheme.

Vouchers will be available

Participating businesses can accept Parents NSW Vouchers.

Vouchers can be redeemed 7 days a week, including public holidays.

Dine NSW Vouchers and Discover NSW Vouchers expired on 30 June 2022.

Scanning the vouchers

Once your business is approved, you’ll be able to accept and redeem vouchers straightaway.

Before you start accepting vouchers, make sure you have the latest version of the Service NSW for Business app installed. You’ll need to download and install it on each mobile device that will scan vouchers at your business.

Download on the App Store
Get it on Google Play

To accept vouchers, use the Service NSW for Business app on your connected device to scan the digital or printed QR code. You can also manually enter the unique voucher code.

You can also integrate the Service NSW API with your online booking engine so customers can book, pay for and redeem their accommodation voucher directly on your website​.

Voucher rules

Parents NSW Vouchers can be used:

  • for eligible arts, tourism or recreational activities listed in the eligible industries
  • for a physical event or attraction only (online ticket purchase is permitted)
  • 7 days a week, including public holidays
  • until Sunday 9 October 2022.

Voucher restrictions

Businesses cannot accept vouchers, and will not be reimbursed for:

  • products or services involving alcohol, gambling or tobacco
  • cash, even if the full value of the voucher is not redeemed
  • gift vouchers
  • online-only services and food delivery orders.

Voucher format

Vouchers will be in the form of a QR code, with each one having a unique code.

Your customer may present a voucher to you:

  • on their mobile as a digital voucher within the Service NSW app
  • as a printed voucher with a QR code and unique voucher code
  • as a PDF with a QR code and unique voucher code
  • as an SMS with a unique code
  • by telling you the unique voucher code.

How to scan vouchers

To accept vouchers, use the Service NSW for Business app on your connected device to scan the digital or printed QR code. You can also manually enter the unique voucher code.

You’ll need to download the Service NSW for Business app and install it on each mobile device that will scan vouchers at your business.

How to check if a voucher is valid

The Service NSW for Business app will only accept vouchers that are valid.

Accepting more than one voucher for the same bill

Customers can combine their vouchers towards the same bill (if the business allows bill-splitting). However, each customer can only redeem one voucher at your business per day.

Customers can use some or all of their Parents NSW vouchers towards the same booking at a Discover NSW business (up to the value of $250).

Unused value

If a customer's bill is less than the voucher amount, the customer doesn’t receive the leftover amount, nor does your business.

For example, if a customer spends $40 and uses a $50 voucher to pay, only $40 can be redeemed against the voucher. The remaining $10 is given up by both your business and the customer.

Voucher alternatives

Businesses cannot offer cash, a gift voucher or a credit note in exchange for a Parents NSW Voucher. Businesses can accept a voucher for an experience that takes place after the scheme ends, as long as the voucher is redeemed before Sunday 9 October 2022.

For example, you can accept a Parents NSW Voucher for an experience that takes place on 15 December, as long as the customer uses the voucher to pay by 9 October 2022. You are not able to accept a Parents NSW Voucher to pay for a gift voucher.

Reimbursements

When businesses will be paid

There is a one-off validation of your account which may take up to 10 business days.

After that, you'll receive payments into your nominated bank account within 5 business days of you redeeming the vouchers.

Tracking payments

You can keep track of voucher payments to your business in your Service NSW Business Profile.

Only the person who registered on behalf of your business will be able to access this information.

GST and tax

Vouchers are included in assessable income and you’ll need to report GST on the total amount of voucher payments you receive.

Visit the ATO website for full details on government grants and payments during COVID-19.

Contact us

Provide feedback

If you have a question or you'd like to provide feedback, you can visit the Contact us about Dine & Discover NSW page.

How do I report a business for suspected fraudulent activity?

If you suspect a business is defrauding the NSW Government in relation to any voucher schemes, disaster payments, grants and/or any other NSW Government emergency assistance, you can report fraud online.

Last updated: 8 August 2022