With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

Text size

Guide to making an insurance claim 

The NSW Small Business Commissioner’s quick guide to making an insurance claim can help businesses through the claims process to get paid quickly and smoothly after a disaster or disruption.

Insurance Council of Australia

The Insurance Council of Australia has made a Catastrophe Declaration for parts of NSW affected by the floods and storms in March, to activate services and support for affected businesses and homeowners. To access support, call the disaster hotline on 1800 734 621.