With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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If you're experiencing property damage, loss of service, or any flood-related hardship, you may have access to relief including free calls, call diversions, and account credit.

Find out more about the assistance packages offered by telecommunications providers.