Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses

Booked appointments

The following appointments are now conducted over the phone:

Eyesight tests for online licence renewals

If you're a driver aged 45 years and over with class C, C/R, R, LR or LR/R, your eyesight test may be deferred automatically. This means you can renew your licence online.

  • Transport for NSW will let you know if your eyesight test has been deferred.
  • You’ll then need to complete a test at a Service NSW Centre (or an optometrist if you prefer), within 6 months. 
  • If you do not take the eyesight test within the required time your licence may be suspended.

Renew or upgrade a NSW driver licence

Driver Knowledge Tests (DKTs)

Driver Knowledge Test

We are recommencing our free interpreter service in Service Centres where we are able to safely adhere to social distancing. To book an interpreter test please check with your local centre or call us on 13 22 13

Currently the DKT can be undertaken in English, Arabic, Chinese, Croatian, Greek, Korean, Serbian, Spanish, Turkish and Vietnamese.

Driver testing

When you attend a service centre for your driving test, you'll be required to sign the following documents to confirm that you are well enough to undertake the driving test:

We recommend that you download and read both of the documents before you attend and have them ready to sign and be witnessed when you visit the service centre. Alternatively, you should arrive early before your test so that you can read and complete the documents at the service centre. The documents will also be available at the service centre.

In addition, prior to the driving test, one of our staff members will take your temperature using an infrared hand-held thermometer.

To ensure the safety of our customers and teams, social distancing practices are implemented in our centres – accompanying family or friends may be asked to wait outside.

Driver assessors

Assessors will:

  • wear protective face masks and/or face shields when conducting a driver test with a vulnerable candidate
  • provide their own seat cover
  • reduce the duration of a test and immediately return to the service centre if a candidate is deemed as having failed their test.

Firearms licences

Due to the restrictions on movement and social distancing resulting from the COVID-19 health orders, Regulations have been developed under the Firearms Act and the Weapons Prohibition Act:

The provisions in the Regulations are to assist the NSW firearms and weapons community manage their responsibilities while the health orders are in place.

The Firearms Registry continues to operate as business as usual, and does not want any licence holder to be affected adversely because of circumstances outside of their control.

Visit the Registry's COVID-19 Response page for detailed information on, but not limited to:

  • the compliance period for club participation shoots
  • licence obligations such as:
    • mandatory training or accreditation requirements
    • having your photo taken at a service centre.

Apply for a firearms licence (individual)

Apply for a firearms licence (business, club or agency)

Apply for a permit to acquire a firearm (PTA)

Renew a firearms licence (individual)

Replace a NSW firearms licence

Get started making a Will

Get started making a Will

If you're self-isolating or minimising travel and contact with others during the COVID-19 pandemic, video conference appointments are available to customers making their Will.

Note: Plan Ahead Days are postponed until further notice.

Visit Trustee & Guardian's COVID-19 information page for more details.

Licence application and renewal fee waivers

As part of the NSW government's stimulus package, waivers are being applied to many licence applications and renewals.

Fair Trading licences

Liquor licences

SafeWork licences

Working With Children Checks (WWCCs)

The Children’s Guardian has extended all WWCC clearances that were due to expire between 26 March 2020 and 26 September 2020 for a further 6 months.

The 6-month period applies from the date of your current expiry date. Further extensions may be applied if they're needed.

Changes to POI requirements for certain WWCC applicants

Apply for a Working With Children Check

Due to the COVID-19 pandemic, the NSW Government has introduced temporary changes to the Child Protection (Working With Children) Regulation 2013. The changes will be in place until 22 October 2020.

New authorised carers who are self-isolating or minimising travel and contact with others will not be required to visit a Service NSW Centre to prove their identity when apply for a Working with Children Check (WWCC).

Authorised carers and adult members of carers’ households will have the option of providing certified copies of their proof of identity (POI) documents to their designated agency (foster care agency) during the application process. The Principal Officer of the designated agency will then forward the POI documents to the Children’s Guardian.

Note: The alternative POI process does not apply to direct care staff and contractors.

Visit COVID-19 changes to WWCC POI requirements for more information.