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This notice relates to:

The personal information contained in your application is collected and held by the NSW Department of Customer Service (McKell Building, 2-24 Rawson Pl, Haymarket NSW 2000).

We are collecting your personal information for the following purposes:

  1. To create a customer profile for you on our digital platform, or update an existing customer profile, if you already have one. This will include information such as your name, contact details (phone number and email address), address, date of birth and ABN (if applicable).
  2. To assess your application for a licence under the Conveyancers Licensing Act 2003.

If you want to apply for a licence under the Conveyancer Licensing Act 2003, you are not required by law to supply the requested information. The consequence of not providing your personal information is that your application may not be able to be determined. We may use the personal information contained in your application to confirm your details if you make any subsequent applications in relation to any licence or authority issued by the Department of Customer Service. We may also use it to administer the Conveyancers Licensing Act 2003, including to send you information that we consider important such as reminders to renew licences.

We may use the information in your customer profile to update your details in relation to any other licences you hold that we issue, so that they can be updated or reissued if necessary. This includes licences issued by other regulators within the Department of Customer Service.

We will store and manage your personal information in accordance with provisions under the Privacy and Personal Information Protection Act 1998. You may apply to the Department to access and correct any personal information the Department holds if that information is inaccurate, incomplete, not relevant or out of date. To do this, please email BRDPrivacy@customerservice.nsw.gov.au

We may make enquiries and exchange information with other NSW government agencies (including the NSW Police Force), or other States, Territories and/or the Commonwealth for the purpose of assessing your application and for compliance purposes. We may disclose your personal information for these purposes.

We will not disclose your personal information to anybody else unless you have given consent, or we are authorised or permitted to do so by law. Our Privacy Policy describes when this may occur. You can find this information and our Privacy Management Plan on the Department of Customer Service website.

Please see the Fair Trading Privacy Code of Practice on our website for more information about how we handle your personal information, how you can request access to or correct the personal information we hold about you and who to contact if you have a privacy enquiry or complaint, or email brdprivacy@customerservice.nsw.gov.au.

The MyServiceNSW Account is being used to initiate this application and verify your identity. For more information about how Service NSW handles your personal information please visit the Service NSW privacy statement.

Last updated: 3 August 2022