COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. Read about the COVID-19 assistance available for NSW residents and businesses. 

Our online transactions are available 24/7. Call 13 77 88 for assistance or visit COVID-19.

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Delays due to COVID-19 restrictions

You can expect a delay in getting a date for your licence test while we catch up on the bookings backlog as a result of cancellations in areas where stay-at-home rules applied.

Once we have cleared the backlog, you will be able to use our online booking system to book your licence test.

We apologise for the inconvenience and ask for your patience while we work through the high demand.

How we are booking appointments

We are contacting customers to rebook driver or rider licence tests.

Bookings are being made in order of priority and includes people who require a test for an urgent reason such as:

  • for a medical reason to maintain their licence
  • a postponed aged driver licence test
  • a booking made prior to the start of the COVID-19 stay-at-home restrictions.

When to rebook your appointment

If you urgently need a test to maintain your licence or you had an appointment that was cancelled because of the COVID-19 restrictions, you can either:

Online bookings

You can book online if you are ready to take your Driver Knowledge Test (DKT) or the Hazard Perception Test (HPT).

The COVID-19 safety measures at our service centres limit the number of bookings available. We ask for your patience if you do experience a delay in getting a booking date for your test.

Regional travel restrictions

If you need to travel to a service centre for your test, check the rules for travel to and from regional NSW before you make a booking. You must comply with the regional travel restrictions or your booking will be cancelled.

COVID-19 safety requirements

When you go to a driver or rider licence test, you must wear a face mask and have evidence to show that you either:

  • are fully vaccinated for COVID-19 (have received two doses of the vaccine) or
  • have a negative COVID-19 test result from a sample taken within the 3 days before your driver or rider licence test.

Physical distancing will be maintained at the service centre as a safety measure. Follow all safety instructions when you are at the service centre.

All driving testers are fully vaccinated for COVID-19 and will wear a face mask during your test.

Roadmap for easing COVID-19 restrictions

From Monday 11 October 2021, COVID-19 restrictions ease across NSW as the state passes the 70% fully vaccinated target. Restrictions will be further eased after the 80% COVID-19 fully vaccinated target is reached.

The roadmap is subject to further fine-tuning and health advice if circumstances change drastically or cases remain too high. This may affect the availability of driver and rider licence testing.

Read more about the roadmap for easing COVID-19 restrictions.

Driving lessons

If COVID-19 stay-at-home rules apply in your local area, you're permitted to leave your home to take a driving lesson with a person you live with who is supervising you or a driving instructor. Find out more about COVID-19 rules for driving and transport.