COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. Read about the COVID-19 assistance available for NSW residents and businesses. 

Our online transactions are available 24/7. Call 13 77 88 for assistance or visit COVID-19.

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COVID-19 Assistance Finder

Complete a 2-minute questionnaire and get a list of benefits and services in health and wellbeing, employment, skills and training, food, housing and finances, tailored specifically for you or your business.

Test and Isolate support payment

If you need to self-isolate and are unable to work while waiting for your coronavirus (COVID-19) test result, you may be eligible for the COVID-19 Test and Isolate support payment.

NSW workers can apply for the $320 payment if they:

You'll need to apply for the payment within 7 days of having the test.

For eligibility criteria, and to apply, visit Apply for the Test and Isolate support payment.

Australian Government payments and support

Payments are available for people unable to work due to COVID-19 restrictions, including:

To find out about these and other payments, visit Services Australia's payments and services during coronavirus.

Residential tenancy support package

Eligible COVID-impacted residential tenants who cannot meet their rent payments will be protected from eviction during the moratorium period in place until 11 November 2021.

The residential tenancy support payment assists COVID-19 impacted tenants and their landlords to maintain tenancies and reduce financial hardship. The amount for each tenancy is capped at $4,500.

From 11 November 2021, tenants can also apply for the residential tenancy support payment.

Find out about the residential tenancy support package.

Private rental support – Rent Choice

Rent Choice is a private rental subsidy that helps eligible clients with rental payments for up to 3 years.

Rent Choice products include:

Tenancy Assistance – help with rent and water arrears for eligible private tenants.

Rent Choice Start Safely – for people escaping domestic and family violence.

Rent Choice Youth – helps people aged 16 to 24 who are homeless, or are at risk of homelessness.

Rent Choice Veterans – for former members of the Australian Defence Force.

Rent Choice Assist – supports households that have experienced a major financial setback.

Private Rental Subsidy – help with medium-term accommodation, before social housing becomes available.

Support for international students

The NSW Government is supporting international students in NSW during the COVID-19 pandemic with: 

To find out about other support services available to international students in NSW visit the Study NSW COVID-19 Help Hub.

The latest federal government's COVID-19 announcements, news, updates and advice are available at COVID-19 International Student Support and Welfare.

Note: Applications for the Temporary Crisis Accommodation Scheme closed 5pm, 12 February 2021.

Retirees

Superannuation minimum drawdown requirements

For retirees drawing a pension from their super accounts, the Government is temporarily reducing the minimum drawdown requirements by 50% for the 2019–20, 2020-21 and 2021–22 income years.

Deeming rates for pensioners

As of 1 May 2020, the upper deeming rate will be 2.25% and the lower deeming rate will be 0.25%.

Energy Accounts Payment Assistance (EAPA)

If you're having difficulty paying your household energy bill because of a short-term financial crisis or emergency, such as reduced income due to COVID-19, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers. See Apply for Energy Accounts Payment Assistance (EAPA) vouchers for more information. 

Road tolls

Sydney Harbour Bridge and Tunnel toll notices

Customers experiencing financial hardship due to COVID-19 can contact the toll recovery team to discuss options including:

  • temporary suspension of payment
  • scheduling of a payment plan to repay toll notices.

Call (02) 9354 5144 or email toll.recovery@transport.nsw.gov.au.

E-Toll customers

Transport for NSW E-Toll can support those having trouble with their E-Toll account due to COVID-19.

Call 13 77 88 or email e-toll@service.nsw.gov.au 

Linkt customers

Linkt have a range of support services available to help customers including:

  • more time to pay
  • fee waivers
  • payment plans.

Related links

For up to date information on the Government's economic initiatives visit Treasury's Economic Response to the Coronavirus.