Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses

What is a COVID Safe business? 

A COVID Safe business has completed its COVID-19 Safety Plan and registered as COVID Safe. For further information visit the NSW Government website or call 13 77 88.

Why are my details being captured when I attend a COVID Safe business? 

To protect the people of NSW and ensure NSW Health can quickly contact people in the event of a COVID-19 outbreak, under the Public Health Order, some businesses are required to keep a record of all staff, visitors and contractors that have attended the premises. The information will only be used for the purposes of tracing COVID-19 infections if they occur. 

What is the COVID Safe Check-in feature? 

The COVID Safe Check-In is a new feature on the Service NSW app which provides a contactless method – a QR code – to record your visit to COVID Safe businesses.

How do customers scan the QR code? 

Customers will log in or download the Service NSW app, select the COVID Safe Check-in tile from the homepage, and follow the prompts to scan the QR Code and sign in.

What is a QR code? 

A QR code is like a barcode. When signing into a COVID Safe business, you can use the Service NSW app to scan the business’ QR code provided to them by the NSW Government.

For what purpose will my information be used? 

Service NSW will only collect your name, contact details (as available on your MyServiceNSW Account), and date and time of entry so that NSW Health may contact you for the purpose of contact tracing, should it be necessary.

How long will my information be stored for? 

Service NSW will retain your information for 28 days.

How is customer data protected? 

Customer data is securely stored in a separate, encrypted database.

What if I don’t want to provide my details? 

Some businesses are required to record customers' contact details under the Public Health Order, to assist with any contact tracing that may be necessary. Under the Order, you’re required to provide your details upon entry to these businesses. If you choose not to provide your details, you’ll be refused entry.

Do I need to check in if I’ve already made a booking at the business or if they already hold information about me?  

Yes. The business may collect and hold other types of personal information, such as loyalty cards or booking information, but this information can’t be used for the purposes of contact tracing.

Can I use my digital driver licence to check-in my visit to a business? 

Yes, however this information can’t be used for contact tracing. Businesses are required to collect and keep contact information specifically for contact tracing. 

I have the COVIDSafe app, do I need to sign in at the business? 

Yes. The COVIDSafe app is a public health tool to help slow the spread of coronavirus in Australia. Businesses in NSW are required to record customers contact details to remain COVID Safe and assist with any future contact tracing that may be necessary.

Does the COVID Safe Check-in replace the federal COVIDSafe app? 

No, the COVID Safe Check-in tool on the Service NSW app is to help businesses comply with record-keeping regarding who has attended their premises. 

  • It provides businesses with a free, reliable and easy to use solution for check-ins.
  • It provides NSW residents with peace of mind their data is being stored securely. 
  • It provides NSW residents with one common, easy-to-use system.
  • This system complements the COVIDSafe app.

What if I leave the business and return later, do I need to sign in again? 

Each industry has different requirements – it’s best to confirm this information with the business when entering.

Do I need to sign in at each location within the business? 

Each industry has different requirements – t’s best to confirm this information with the business when entering.

What if I’m a carer/parent or guardian, can I sign in on their behalf? 

No, the feature does not allow users to sign in dependants. If required by the business, please sign in via their provided alternative method.

Can I sign in on behalf of someone, such as my family and friends? 

No. Each person should provide their own contact information to help with any future contact tracing, if necessary.

I do not have a mobile or I do not have my mobile with me. What do I need to do? 

If you do not have a mobile phone or you're not carrying it with you, please sign in via the alternative method provided by the business.

There’s no internet connection at the business? What do I need to do? 

Please check your phone’s internet connection and try again. If you’re still unable to get internet connection, please sign in via the alternative method provided by the business.

I cannot scan the venue code on my device 

To check in with the Service NSW app you need to enable the camera on your device through your device settings. 

If it is still not working, please sign in via the alternative method provided by the business.

How do I manage notifications on my device? 

You can manage push notifications from the Service NSW app – at the top right, click the settings icon, select Notification Preferences, then make your choice for Push notifications.

When will the COVID Safe Check-in be available? 

  • NSW Government is trialling the COVID Safe Check-in from 3 August.  
  • The Department of Customer Service is working closely with the NSW Independent Privacy Commissioner prior to the release to citizens .

What support is available? 

If you’re experiencing issues with the Service NSW app or require further information, contact Service NSW on 13 77 88 or visit your local Service NSW service centre.

More information


What you can and can't do

COVID Safe businesses