Service NSW is here to help people and businesses impacted by the severe storms and floods.
Service NSW customer care
Book an appointment
Our flood recovery customer care service provides personalised one-on-one support. Make a booking to speak to a customer care specialist by phone or at a Service NSW Centre.
Recovery centres and hubs
Locations of recovery centres and hubs.
Information on the relief packages and financial and practical assistance available to businesses.
Emergency contacts and services
Disaster Assistance Finder
Complete our online questionnaire to receive a personalised list of available programs and services.
Support and resources
Disaster relief payments and grants available for people directly affected by the floods.
Find out about disaster assistance available from the Australian Government.
Natural disaster declarations have been made in local government areas across NSW.
Documents that have been damaged or destroyed can be replaced or reissued free of charge.
Advice on cleaning up and managing waste removal.
Find out about reducing the risk of illness and infections.
Services and resources for mental health.
Get access to assistance for livestock, pets and injured wildlife.
Advice and support on insurance and legal matters.
Concessions and refunds will be offered to eligible customers.
Find out about the assistance offered by telecommunications providers.
Find out about support for your home and household items.
Donate or volunteer
Find out where to donate, and how your donations help.