Visit our storms and floods page for information on the assistance available for NSW residents and businesses

The NSW Government is providing temporary crisis accommodation for international students enrolled to study in NSW who are facing homelessness and hardship due to the COVID-19 pandemic. The NSW Government will fund the temporary accommodation costs and Service NSW will administer the application process based on the following Terms and Conditions. 


The term ‘Scheme Guidelines’ refers to the guidelines applicable to international students enrolled to study in NSW making an application for temporary crisis accommodation. ‘You’ is used interchangeably with ‘applicant’. ‘Administering agency’ means Service NSW. Further definitions are contained within the Scheme Guidelines, unless otherwise stated in these Terms and Conditions or published on the Service NSW website. 

Scheme Guidelines 

The Scheme Guidelines, which underpin these Terms and Conditions, are published on the Service NSW website. 


These Terms and Conditions together with the Scheme Guidelines apply to international student applicants only. By applying, you agree to be bound by these Terms and Conditions, the Scheme Guidelines and the Service NSW Privacy Policy and Privacy Statement (as applicable). 


Applicants must meet the eligibility criteria set out in the Scheme Guidelines to qualify for an allocation of temporary crisis accommodation. Service NSW provides guidance on its website about the eligibility criteria under ‘Eligibility criteria’ at International student COVID-19 crisis accommodation – Guidelines.


  • Applicants must certify that they meet the eligibility criteria. If questioned, applicants will be required to demonstrate eligibility for the scheme and may be required to provide additional verification documents. 

  • Service NSW provides guidance on its website about the types of information, documentation and evidence you will need to provide to be eligible for this scheme. 


  • The information applicants provide must be true and correct at the time of lodgement. The information will be inspected, verified or confirmed at any time in accordance with the Scheme Guidelines and the Terms and Conditions. 

  • Applicants must be current international students who hold a valid student visa and are (or were recently) enrolled to study in NSW, or who hold either a visa subclass COVID-19 408, Bridging visa A - BVA - (subclass 010), Bridging visa B - BVB - (subclass 020), Bridging visa C - BVC - (subclass 030); Bridging visa E - BVE - (subclass 050 and 051), or Visitor (subclass 600), and have held an international student visa immediately prior to COVID-19, Bridging or Visitor visa.

  • Applicants must consent to the administering agency conducting a check of documentation lodged in order to verify information provided. 

  • The administering agency may request verification in relation to your application from you or from any private or public authority, for the purpose of administering the scheme, subject to any applicable legal requirements. 

  • Verification may include but is not limited to: 

    • an online check of Visa status and conditions using the Australian Government’s Visa Entitlement Online System (VEVO) 
    • an online check of Certificate of Enrolment with an education institution via the Australian Government’s Department of Education, Skills and Employment  
    • requesting and receiving additional information 
    • confirmation that the eligibility requirements have been met. 
  • By making an application, you acknowledge that: 

    • providing false or misleading information to a public authority, or hiding facts, may constitute an offence under the Crimes Act 1900 for which you may be subject to criminal penalties
    • all accommodation costs and any associated costs incurred as a result of an incorrect, misleading or fraudulent claim, are repayable by you and may be recovered. 

Closure, suspension or variation of the Scheme 

The NSW government and the administering agency reserve the right, at any time, to: 

  • vary the Scheme Guidelines, these Terms and Conditions and the process for application

  • suspend the operation of, or close, the application process once allocations have reached capacity

  • reduce or extend the application period. 

Any changes to the Scheme Guidelines, these Terms and Conditions, or action taken to suspend or end the Scheme, will be notified on Service NSW’s website.