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Service NSW updates

Planned outage affects some RMS transactions

Thursday, 12 October, 2017

On Thursday 12th October, 2017 from 4:00 pm to 8:00 pm, the following RMS services below will be unavailable on the Service NSW website and mobile app.

The transactions include; 

Longer than usual wait times

Monday, 26 June, 2017

Unfortunately, due to an intermittent technical issue we are currently experiencing longer than usual processing times for roads and maritime transactions in some of our Centres.

We are working with Roads and Maritime Services and Transport for NSW to fix the issue.

Photo card distribution error

Wednesday, 12 April, 2017

Service NSW has identified an issue where 2,693 photo cards processed at its Card Operations Centre were delivered to incorrect addresses.

Local residents can now access more than 970 government services and transactions with the opening of Mount Druitt Service NSW centre at the Westfield centre on Monday 24 October 2016. 

Doors open at new Mount Druitt Service Centre

Wednesday, 26 October, 2016

Local residents can now access more than 970 government services and transactions with the opening of Mount Druitt Service NSW centre at the Westfield centre on Monday 24 October 2016. 

Service NSW operating hours

Service NSW operating hours

Friday, 23 September, 2016

Service NSW is revising opening hours for service centres across the state to better reflect customer visit patterns and demand.

Help us Design Our Owner-Builder Online Process

Help us Design Our Owner-Builder Online Process

Friday, 15 January, 2016

The Service NSW digital team is working with NSW Fair Trading to develop an online Owner-Builder permit application process that is to replace the current paper document process. 

Two service centre customer service reps take on the challenge of giving service back to customers outside the normal  types of services requested

We’re giving service back

Thursday, 25 February, 2016

We’re the new home of state government services. And as a way to get to know our customers a little better, we’ve travelled around the state filming our teams giving service back.

Social housing payments now available at Service NSW

Monday, 11 November, 2013

Social housing tenants are now able to pay their rent and other accounts including Rentstart Bond Loan accounts at Service NSW.

Payments can now be made at Service NSW for rent, water, repairs, vacated premises and Rentstart Bond Loans.

Source url: https://www.service.nsw.gov.au/news-type/service-nsw-updates