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The Service NSW digital store at Deepwater Plaza in Woy Woy has proven popular in the months since its opening, prompting Minister for Finance, Services and Property Victor Dominello to announce its extension.
“Customers have voted with their feet and there has been a strong patronage of the Service NSW digital store in Woy Woy since it was opened in March,” Mr Dominello said.
“The Service NSW digital store is a great model to help educate customers about online transactions. With 150 customer interactions each day at this site, there is a good reason to keep the Woy Woy store open.
“I have asked Service NSW to keep the digital store open at Deepwater Plaza for another 12 months to assist residents of the Peninsula.”
Parliamentary Secretary for the Central Coast Scot MacDonald MLC said the extension of the Woy Woy digital store for another 12 months was a win for residents in Woy Woy.
“Service NSW continues to deliver a revolution in customer service. It’s great to see another option available for customers, which complements the Service Centres at Erina and Gosford,” Mr MacDonald said.
Member for Terrigal Adam Crouch said Service NSW is known across the Coast for its professional, friendly and expert service.
“The stats don’t lie – on average the Woy Woy Kiosk has over 800 customer interactions each week and has completed over 15,000 since opening in March”, Mr Crouch said.
“I am delighted to hear that the digital store is being extended.
“The people of the peninsula agree. That is why they have given it a tick of approval through an amazing 99 per cent satisfaction rating.”
Service NSW’s digital stores are temporary pop-up kiosks designed to assist customers with their digital transactions.
“Numbers show the most popular online transactions at the Woy Woy kiosk include vehicle registration renewal, change of address, E-Toll, and Seniors Card or conveniently drop off documents such as medical forms applications”, Provincial MLC for the Central Coast Taylor Martin said.
The Woy Woy digital store is open Monday to Friday 9.30am to 5.30pm and Saturday 9.00am to 1.00pm and is located outside the Commonwealth Bank at Deepwater Plaza Shopping Centre.