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New one-stop shop open in Maclean

23 August, 2017

Maclean Service Centre has officially opened its doors to customers, marking the first centre to be rolled out as part of the NSW Government’s $20 million expansion of the one-stop shop in regional and rural areas.  

Member for Clarence Chris Gulaptis was on site this morning to officially open the new centre.

"Customers in the Lower Clarence region can now access hundreds of services and transactions under the one-roof at the new Maclean Service NSW Centre,” Mr Barilaro said.

"The NSW Government is committed to providing more frontline services to the bush, and the new Maclean Service NSW Centre is the first of the 24 new Services NSW one-stop shops to be rolled out in regional and rural areas over the next 18 months.

“Service NSW has dramatically changed the way people interact with government, offering a quick, efficient and innovative customer first approach.”

Mr Gulaptis said the new Centre is a huge win for the Maclean community, joining nearby Service Centres at Grafton and Casino.

“Maclean residents and businesses can now access hundreds of transactions from Roads and Maritime Services, Births Deaths and Marriages, Fair Trading and many more in the one location,” Mr Gulaptis said.

"Service NSW has removed the barriers for providing excellent customer service, and the old, unwelcoming security screens have been replaced by a friendly, helpful team who are on hand to assist.

"Service NSW is also improving technology and processes to make things easier and more convenient. In 2011, it took around three days to complete and process a NSW Seniors Card application. Now, it can be done within three minutes,” he said.

The new Maclean Service Centre team will be staffed by a team of two dedicated customer service professionals, with Peggy Baynham managing the new site.    

Maclean Service NSW Centre at 50 River Street, Maclean replaces the former motor registry. It is open from 9am to 4pm weekdays.  

 

Source url: https://www.service.nsw.gov.au/news/new-one-stop-shop-open-maclean