New Service NSW Centre to open in Eastgardens

Residents in Maroubra, Coogee, Pagewood and surrounding suburbs will have easier access to more than 1000 NSW Government services when a new Service NSW Centre opens at Westfield Eastgardens shopping centre in mid 2023.

Minister for Customer Service and Digital Government Victor Dominello said a lease had been signed for the new Service Centre at Shop 227/9B, Level 2, Westfield Eastgardens, 152 Bunnerong Road, Eastgardens.

“The new Eastgardens Service Centre will be a one-stop shop for families, seniors, young professionals and businesses to conveniently access more than 1000 Government services, including vehicle registration, driver licences, Working with Children Checks, Seniors Card applications, owner builder permits and more,” Mr Dominello said.

“Customers going for their L and P Plates will be able to sit computer-based examinations, such as the Driver Knowledge and Hazard Perception tests, and will be able to also complete their driving test with more than 200 slots available per week at this location."

“The new Centre will open six days a week and will complement nearby high-traffic Service Centres at Botany and Bondi Junction, which over the past 12 months, have received more than 112,000 customers and 92,000 customers respectively.”

Fit-out for the new Service Centre is expected to start in early 2023.

Mr Dominello said the Eastgardens Service Centre would be state-of-the-art and provide high quality service and digital offerings, including a concierge who will greet and guide customers as they enter.

“Customers will be triaged to digital support or to speak to a Service Centre team member at the counter, so they spend less time waiting in line and can get on with their day faster,” he said.

“The Centre will also have a dedicated Savings Specialist to help customers apply from more than 70 government savings and rebates as part of Savings Finder program. Across NSW, customers save on average about $750 per appointment.”

Eastgardens Service Centre will be the seventh new metro Service Centre to be opened in Sydney since 2019, with another three due to open in 2023. Between 2017 and 2019, 24 Service Centres were opened across regional and remote NSW as part of a $20 million expansion of the network.