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NSW Premier Barry O’Farrell today announced the trial of a new free bereavement service to help NSW residents receive the help and support they need when dealing with NSW Government agencies after the death of a loved one.

“We know that dealing with forms and certificates can be confusing at the best of times - even more so when people are in distress and dealing with overwhelming grief caused by the loss of a loved one,” Mr O’Farrell said.

“I hope this new service makes is easier. It simplifies the process and in doing so minimises the distress for partners, relatives and friends who have lost someone close to them,” he said.

“The new free service was developed after I received a letter from a constituent who explained to me the difficulty they were having navigating government processes as they dealt with the loss of their loved one.

“The Service NSW bereavement team can assist by providing a checklist of NSW Government agencies to notify, information on how to organise a funeral and advise on what to do when someone you know has suffered a loss.

“It will make it much easier for someone who needs to organise a death certificate, cancel a driver licence, or transfer a vehicle’s registration.

“The team is trained in bereavement support and staff can also provide referrals to organisations to help if a person needs further counselling services.

“The free service is available through Service NSW by calling 13 77 88 or visiting a Service NSW centre.

“The team is based at Service NSW’s new call centre at Parramatta in Western Sydney.”

Service NSW is a brand new government agency established to improve and simplify services for residents and businesses across the state.

For information visit or call 13 77 88.