Parkes is renowned as the town that provided images of the Apollo 11 Moon Landing in 1969 via the Parkes Radio Telescope. Fast forward to 2016, and the town is once again delivering a reputation for providing world-class service through the Service NSW Middle Office. 

The 15 dedicated team members at the Parkes Middle Office play an important role in providing specialized assistance and support to the 65 Service Centres located around NSW. Each year, the Middle Office team receives 25,000 phone calls from Service Centre staff, completes 20,000 vehicle registration renewals, deals with 15,000 mail items, and issues 12,500 vehicle notices of disposal and 1,100 maritime licences or renewals.

Service NSW CEO Dr Rachna Gandhi said the Middle Office have played an important role behind the scenes in helping to ensure customers have a fast, easy and hassle-free experience.  

“At Service NSW, our goal is to put the customer at the heart of government services and transactions. We are making it easier, quicker and more convenient to do business with government, and making sure that customers have access to the right specialist support”, Dr Gandhi said. 

“The Parkes Middle Office is an example of our commitment to delivering outstanding service and streamlining processes for our customers.

Manager of the Parkes Middle Office Christine Kosorukow said “By offering specialised back-office assistance, our team at Parkes Middle Office is able to serve customers regardless of whether they’re based in Tweed Heads, Broken Hill, Bondi, Batemans Bay - or anywhere in between.”   

In addition to the Middle Office, Parkes is also served by the Parkes Service Centre team, which provides customers with assistance and information on over 970 services and transactions offered through the government’s one-stop shop.  

Customers can access counter services in the Parkes Service Centre located at 51–55 Currajong Street, Parkes.