Minister for Finance, Services and Property, Dominic Perrottet, today announced the launch of the first phase of MyServiceNSW, a central customer account for NSW Government online services and transactions.
“Too often online services for different government agencies require different websites and multiple accounts,” Mr Perrottet said. “But good service means putting the customer at the centre of the experience.”
“Our citizens should only have to ‘tell us once’, and that’s what we are aiming for with MyServiceNSW.”
For customers who choose to set up a MyServiceNSW account, they will be able to securely store information in their digital profile, removing the need to re-enter their details for different government services.
Services currently linked to the profile include selected transactions from Roads and Maritime and the Office of State Revenue, including licence information, vehicle registrations, demerit points and fine payments. Over the coming months Service NSW will continue working with agencies to make more products and services available.
Mr Perrottet said the initiative formed part of the Government’s ongoing commitment to improve government customer service, one of Premier Mike Baird’s 12 “Premier’s Priorities”, while also pursuing the Government’s State Priority of digitising 70 per cent of government transactions conducted via Service NSW by 2019.
“Citizens today want simple, convenient ways to interact with government, including high quality digital services, and that is what we are delivering with MyServiceNSW,” he said.
The launch coincides with the introduction of a new payment platform that eliminates duplication of payments infrastructure, providing a consistent payment experience across government. Merchant facility costs on credit card payments, currently met by taxpayers, will now be passed on to customers, in line with other government agencies.
“Streamlining the back-end payments infrastructure is an important waste-cutting reform, but it also looks to the future, opening up the possibility of incorporating payment methods like PayPal, Apple Pay, MasterPass, and Visa Checkout,” Mr Perrottet said.
To register a MyServiceNSW account, select “Register” in the menu bar at the top of the home page.