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Service NSW, together with its partner agencies, the National Recovery and Resilience Agency, Revenue NSW and The Department of Regional NSW, is collecting your personal information for the purposes of assessing your eligibility for the Northern Rivers Commercial Property Return to Business Support grant (the Grant) and administering the Grant. 

Service NSW gives priority to protecting the privacy of your information. We do this by handling personal and/or health information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998.

Why we collect your information

We are collecting your personal information for the purposes of:

  • processing your application and determining your eligibility for the Grant
  • providing you with further information about the Grant and follow-up support for this and other flood related support programs
  • establishing or maintaining records in your MyServiceNSW Account
  • other directly related purposes.

We will only collect such information that is reasonably necessary to provide the required services and assistance.

Information we collect

We may collect your personal information including:

  • Your name, date of birth, contact details (address, email and phone number), proof of identity information (such as your driver’s licence number, Medicare card details, or information from other identity documents), your bank account details and Australian Business Number (ABN).

We may ask you to provide additional supporting documentation, including further information about your business and business activities. The information you provide may contain personal information.

If you provide the personal information of another person, you must gain consent from that person to disclose their information to Service NSW for the purpose outlined in this notice.

Service NSW does not require you to disclose your Tax File Number (TFN) for the purposes of the grant. If you submit information to Service NSW that includes your TFN, for example, an Australian income tax return, you should remove or obscure your TFN where possible. If you are not able to remove or obscure your TFN, Service NSW will not make use of that TFN for any purpose and will take reasonable security measures to protect your TFN from loss, unauthorised access, use, modification, disclosure, or other misuse.

How we will use and disclose this information

Service NSW will collect your personal information and disclose to Revenue NSW to administer the Grant.

Service NSW and Revenue NSW may use your personal information to:

  • Verify the information you provide with a public or private entity.
  • Review your application to determine eligibility for a grant.
  • Conduct auditing, investigation and compliance activities to assess whether the eligibility criteria and Terms and Conditions have been, and are being met, to investigate any allegations of fraud or failure to comply with Terms and Conditions and to assess the financial integrity of the Grant. This may involve sharing information with, and requesting additional information from, Department of Regional NSW, each other, NSW Treasury, Commonwealth Treasury, the Department of Customer Service or other public or private entities, for example NSW Police, for this purpose.
  • Contact you about your application, including to confirm the information in your application or to request additional information, or to discuss the outcome of your application.
  • Contact you to invite you to participate in a voluntary evaluation of the Grant.
  • Assess your eligibility for other State and Commonwealth government financial support programs.
  • Contact you about registering your interest in being notified of other available flood related business support.
  • Collect, maintain and use information about you for our internal administrative purposes, including for the purpose of our interactions with you.
  • Identify other Service NSW administered grants, vouchers or rebates for which you may be eligible, or to identify other products and services that may be relevant to you.

Service NSW and Revenue NSW may disclose the information in your application to:

  • Public or private entities (including the Document Verification Service) in order to verify the information, you provide in support of your application or request additional information.
  • Each other to:
    • Verify the information you provide as may be necessary to process your application and subject to applicable laws in order to, but not limited to:
      • confirm the information you provide in support of your application; and
      • request additional information or clarification about your application or your eligibility for payments under the Grant.
    • Contact you to discuss the outcome of your application.
    • Assess your eligibility for a payment under the Grant, including verifying NSW Government support received by other relevant flood grant applications (such as those administered by the NSW Rural Assistance Authority).
    • Take the necessary action so the payment may be recovered, if Service NSW or Revenue NSW reasonably suspect that the conditions for payment under the Grant have been contravened.
  • The Department of Regional NSW, the Department of Customer Service, NSW Treasury, Commonwealth Treasury, the Department of Communities and Justice and any other relevant NSW Government or Commonwealth agency for the purposes of future planning, auditing, data aggregation and analysis, administering, reporting on and evaluating the Grant, and providing follow-up support to you.
  • NSW Police, if Service NSW or Revenue NSW reasonably suspects a case of fraud or other criminal activity.
  • Authorised representatives, and anyone with implied authority such as joint landowner/s for the purposes of administering of this Grant.
  • Other third party service providers engaged by Service NSW or Revenue NSW to support the administration of this Grant (such as print or postage providers).

Service NSW may share de-identified information for research and statistical purposes in accordance with the Data Sharing (Government Sector) Act 2015. This may involve sharing with the National Recovery and NSW Reconstruction Authority, NSW Treasury, The Department of Regional NSW and/or the Department of Customer Service for the purposes of data analysis and aggregation so that NSW Treasury and the Department of Regional NSW can analyse and report on the Grant. Any report or publications on the evaluation of the Grant will not identify any individual that has registered or participated in the Grant.

In addition, Service NSW and Revenue NSW may disclose your personal information as follows:

  • To report the matter to the Australian Taxation Office (ATO), if Service NSW or Revenue NSW reasonably suspects a case of fraud, other criminal activity or any type of unsatisfactory professional conduct.
  • Where Service NSW or Revenue NSW has conducted an investigation in response to information provided by ATO, to share the results of that investigation with ATO.
  • To the Australian Transactions Reports and Analysis Centre (AUSTRAC), if Service NSW reasonably suspects a case of fraud or other financial crime or has conducted an investigation in response to information provided by AUSTRAC and is sharing the results of that investigation with AUSTRAC.
  • To any regulatory, professional or industry body if Service NSW or Revenue NSW reasonably suspects a case of unsatisfactory professional conduct or any other type of misconduct, including, but not limited to:
    • the Tax Practitioners Board
    • CPA Australia
    • Chartered Accountants Australia and New Zealand
    • the Australian Securities and Investments Commission
    • the Australian Competition and Consumer Commission
    • The Law Society of NSW.

We will not provide your personal information to third parties for any purposes not already stated in this privacy notice, or to which you have not otherwise consented, unless we are required, or authorised, by law to do so. This may include disclosure to other government agencies and partners. Disclosure may also be made to law enforcement, dispute resolution, statutory or regulatory bodies or as required by law.

Service NSW and Revenue NSW will take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. Your personal information will be held and disposed of securely.

Are you required by law to provide us with this information?

We will only collect personal information that is reasonably necessary to provide you with the required services and assistance. Providing us with the requested information is voluntary. If you choose not to provide us with the requested information, we may not be able to process your application.

Further information

Please see our privacy statement for more information about how Service NSW handles your personal information. This includes how you can access and seek correction of the information, how privacy enquiries or complaints can be made, how information is securely stored and to contact us. Service NSW is located at 2-24 Rawson Place Sydney NSW 2000.

Please visit Revenue NSW privacy policy for more information about how Revenue NSW handles your personal information.

 

Last updated: 11 January 2023