If you are unhappy with an experience when booking or travelling by taxi you can share your feedback by making a report.
You should provide feedback through the Taxi fare complaints form if your taxi driver:
- refuses to take your journey
- overcharges you
- refuses to take you unless you agree to a fixed rate
- does not use a meter.
When you make a report, you should include as much information about the experience as possible, including:
- number plate of the taxi
- date
- time
- location
- taxi company.
Contact
If you want to talk to someone about your report, you can phone the Point to Point Transport Commission Industry Contact Centre on 131 727.
Last updated: 8 September 2025