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Service NSW is collecting your personal and/or health information, and where applicable, the personal and/or health information of the person who has taken the COVID-19 test and you are required to care for them whilst they isolate, to assess your eligibility for the COVID-19 Test and Isolate Support Payment Program (the Program). The personal and/or health information contained in your application is collected and held by Service NSW (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000). 

Service NSW gives priority to protecting the privacy of your personal and/or health information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002

Service NSW is collecting your personal and/or health information and where applicable, the personal and/or health information of the person who has taken the COVID-19 test, for the following purposes: 

  • Processing your application and determining your eligibility for the Program. This will include collection of information such as your name, date of birth, contact details (address, email and phone number), proof of identity information, proof of residence, proof of employment and from NSW Health proof that you (or the person that you are required to care for), has had a COVID-19 test.
  • Providing you with further information about the Program and, if you consent, follow-up support for this and other NSW COVID-19 support programs.
  • Establishing or maintaining records in your MyServiceNSW Account.
  • Other directly related purposes. 

Service NSW may use your personal and/or health information and where applicable, the personal and/or health information of the person who has taken the COVID-19 test to: 

  • verify the information you provide with a public/private authority 
  • contact you about your application, including to confirm the information in your application or to request additional information, or to discuss the outcome of your application
  • conduct auditing and compliance activities, on and from the time of application, to confirm that the relevant eligibility criteria and terms and conditions have been met and to ensure the financial integrity of the Program
  • respond to complaints and enquiries in relation to the Program
  • contact you to invite you to participate in voluntary evaluation of the Program. NSW Health may contact you directly for the purposes of evaluating the Program
  • collect, maintain and use information about you for our internal administrative purposes, including for the purpose of our interactions with you
  • identify other Service NSW administered grants, vouchers or rebates for which you may be eligible, or to identify other products and services that may be relevant to you.

Service NSW may disclose your personal and/or health information and where applicable, the personal and/or health information of the person who has taken the COVID-19 test in your application to:  

  • public/private entities (including the Document Verification Service) in order to verify the information you provide in support of your application or request additional information
  • NSW Health for assessment and review of your application and for the purpose of administering, auditing, reporting and evaluating the Program
  • NSW Police, if Service NSW reasonably suspects a case of fraud or other criminal activity
  • NSW Health and/or the Department of Customer Service for the purposes of data analysis and aggregation so that NSW Health can analyse and report on the Program. Any report or publications on the evaluation of the Program will not identify any individual that has registered or participated in Program
  • Service NSW may share de-identified information for research and statistical purposes in accordance with the Data Sharing (Government Sector) Act 2015

Where you are making an application to care for someone who is required to isolate following a COVID-19 test, you must obtain the consent of the person who underwent the COVID-19 test to allow Service NSW and/or NSW Health to collect and disclose personal information and/or health information relating to that person to each other for the purpose of administering, auditing or reporting on the Program, which includes (but is not limited to) authorising the Department of Customer Service and/or Service NSW to seek confirmation from NSW Health that the person underwent a COVID-19 test.

Service NSW will only collect personal and/or health information that is reasonably necessary to provide you the required services and assistance. Providing us with the requested personal and/or health information is not required by law. However, if you choose not to provide us with the requested personal and/or health information, we may not be able to process your application.

Service NSW will not provide your personal and/or health information, and where applicable, the personal and/or health information of the person who has taken the COVID-19 test, to third parties for any purposes not already stated in this privacy notice, or to which you, or the person who has taken the COVID-19 test, have not otherwise consented to, unless Service NSW is required, or authorised, by law to do so. This may include disclosure to other government agencies and partners. Disclosure may also be made to law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law.

Service NSW will take reasonable security measures to protect your personal and/or health information and where applicable, the personal and/or health information of the person who has taken the COVID-19 test, from loss, unauthorised access, use, modification, disclosure, or other misuse. Physical measures, such as building and equipment security, are used in conjunction with digital technology, such as data encryption and firewalls, to minimise unauthorised access to information. 

You may ask for access to the information we hold about you at any time and request to update, correct or amend your personal information by calling 13 77 88

For further details about how Service NSW collects and manages personal and/or health information, how you can access and correct it, raise concerns about an alleged breach of privacy law or other relevant legislation, or to make a privacy complaint, please visit Service NSW Privacy

Privacy Coordinator
Department of Customer Service
(on behalf of Service NSW)

2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88