Introduction

Residential community owners, operators and residents can apply online to the NSW Civil and Administrative Tribunal (NCAT) to resolve a wide range of disputes.

Disputes can include:

  • breaches of the agreement
  • notices of termination
  • excessive rent claims
  • alterations and additions to dwellings
  • rent and bond issues.

Before lodging an application, please refer the complaint to NSW Fair Trading who will provide you with further information on the available options.

What you'll need

  • your personal details
  • documents and information related to your dispute
  • the name and address details of the person or organisation you're claiming against (respondent)
  • a current business name or company extract from ASIC (if applicable)
  • your concession card details (if applicable)
  • your credit card details
  • your payment.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button. 
  3. Complete the online application form (allow about 30 minutes).
  4. Pay the application fee using your credit card.
  5. Read and confirm the declaration.

Where possible, you'll receive an instant notice. Please check the requirements for your hearing type.

If your application is urgent, or you're unable to apply online:

  1. Download and complete Residential communities application – PDF.
  2. Attach any relevant supporting documents.
  3. Lodge your completed application with payment at a service centre.

Who's eligible?

  • Residential communities can include residential parks, caravan parks and manufactured home estates, where people live on a permanent basis.
  • Refer to the Residential Communities Fact Sheet – PDF for more information.
  • The application to NCAT should request at least one of the orders under the Residential (Land Lease) Communities Act 2013.

Things to keep in mind...

  • After lodging an application with NCAT you can expect a first hearing within 6 weeks.
  • In the Residential Communities Division, NCAT has jurisdiction to determine applications up to $30,000 for rental bond matters.
  • Multiple applications (such as from a group of residents of the same community with the same dispute) can be managed collectively and listed together for hearing.

Payment methods

You can review transaction payment options on our payment methods page.

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