Visit our storms and floods page for information on the assistance available for NSW residents and businesses


If you need to let Transport for NSW know that your pensioner or concession details have changed, you can call 13 77 88 or visit a service centre. Alternatively, you can post your documentation.

What you need

  • your proof of identity
  • your eligible concession card
  • the PDF form – 'Change of Records – Maritime Products Only' (if by mail or in person).

How to change

  1. Download and complete the Change of Records – Maritime Products Only – PDF (if applicable).
  2. Make sure that you have all the required documentation.
  3. Visit a service centre and provide the information in person, or post to:

    Service NSW
    Agency Business Centre
    Locked Bag 21
    Parkes NSW 2870