Introduction

You can claim the M5 South-West Cashback Rebate online. Before claiming, you need to register for the rebate.

Eligibility

You must:

  • be a NSW resident
  • have registered for the rebate
  • have the vehicle registered in NSW for private, pensioner or charitable use
  • have paid M5 South-West tolls using a NSW issued electronic tag
  • claim within 12 months of the close of the M5 South-West Cashback quarter (claims received more than 12 months after the close of each quarter will not be accepted).

Trips in the following vehicles are not eligible:

  • government or business registered vehicles (including vehicles provided as part of a salary package)
  • leased vehicles
  • rented vehicles
  • smash repair courtesy vehicles
  • car dealership loan vehicles
  • interstate registered vehicles
  • vehicles where business usage is shown on the registration papers, for example 'business general' or 'primary producer'.

What you need

To claim online, you need your E-Toll Account details.

If claiming a rebate by post or in person, you need:

  • your bank account details
  • your toll account number
  • a copy of your E-Toll transaction statement that lists your toll use.

How to apply

  1. Select the 'Claim online' button.
  2. Log in to your E-Toll Account
  3. Select the 'Claim Cashback' link in the Account Overview screen.
  4. Follow the prompts to claim the rebate.

If you're unable to claim online:

  1. Download and complete M5 South-West Cashback Rebate – PDF.
  2. Attach your supporting documents.
  3. Visit a Service NSW Centre and submit your documents in person, or post them to:
    Transport for NSW
    M5 South-West Cashback
    Locked Bag 3
    Dubbo NSW 2830

More information

  • For claims lodged via post, rebates are paid by Electronic Funds Transfer (EFT) into a savings or cheque account as nominated on the claim form, or by cheque. Rebates cannot be paid into credit card accounts.
  • You can only claim tolls paid electronically with a registered electronic tag account.
  • You may be photographed at an M5 South-West toll plaza for audit purposes.
Last updated: 24 May 2024

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