On 1 July 2017, a new system for funding our fire and emergency services was to have been introduced.

At present, the Emergency Services Levy (ESL) is an insurance-based levy, and paid only by insurance policy holders. This system was to be replaced with a property-based levy – the Fire and Emergency Services Levy (FESL) – which would have been paid by all households/businesses alongside their normal council rates.

On 30 May 2017, the NSW Government announced that the new system was to be deferred. This was done to ensure property owners – especially small to medium businesses – didn't face an unreasonable burden in their contribution to the state’s fire and emergency services.

The Emergency Services Levy Insurance Monitor (ESLIM), initially set up to oversee the abolition of the insurance-based system, will now be a contact point for consumers unsure about what changes are/are not occurring, and for insurance policy holders who may have concerns about the behaviour of their insurance provider.

If you'd like to contact the Insurance Monitor, call 1300 607 723, or visit the ESLIM website.

You'll be taken to another website.