Visit our storms and floods page for information on the assistance available for NSW residents and businesses

The NSW Emergency Services Insurance Monitor's (ESLIM) office will close on 30 June 2020 when the Emergency Services Levy Insurance Monitor Act 2016 is withdrawn.

The ESL reform intended to shift the funding of NSW's fire and emergency services from an insurance-based model to a property-based model by 1 July 2017. However, this reform was deferred and the insurance-based funding scheme continues to provide the majority of the funding for Fire and Rescue NSW, NSW Rural Fire Service, and NSW State Emergency Services.

Further information can be obtained from the ESL Team on the Revenue NSW website.

Introduction

On 1 July 2017, a new system for funding our fire and emergency services was to have been introduced.

At present, the Emergency Services Levy (ESL) is an insurance-based levy, and paid only by insurance policy holders. This system was to be replaced with a property-based levy – the Fire and Emergency Services Levy (FESL) – which would have been paid by all households/businesses alongside their normal council rates.

On 30 May 2017, the NSW Government announced that the new system was to be deferred. This was done to ensure property owners – especially small to medium businesses – didn't face an unreasonable burden in their contribution to the state’s fire and emergency services.

The Emergency Services Levy Insurance Monitor (ESLIM), initially set up to oversee the abolition of the insurance-based system, will now be a contact point for consumers unsure about what changes are/are not occurring, and for insurance policy holders who may have concerns about the behaviour of their insurance provider.

If you'd like to contact the Insurance Monitor, call 1300 607 723, or visit the ESLIM website.