COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. 

Our online transactions are available 24/7. For assistance visit COVID-19.

Text size


If you're a resident, small business owner or primary producer in eligible areas of rural or regional NSW and you've purchased mouse baits, traps, repellents or cleaning materials from 1 February 2021 to combat the mouse plague, you may be able to claim the NSW mouse control rebate.

Eligible households may apply for rebates up to $500. For leased properties, the tenant has the first right to claim.

Eligible small businesses and primary producers may apply for rebates up to $1,000.

Applications close on 31 January 2022.


To be eligible to claim the NSW mouse control rebate, you must:

  • be aged 18 or over
  • have a household, business or farm address within an eligible local government area (LGA), in the following regions:
    • Central Tablelands
    • Central West
    • Hunter (Upper Hunter, Singleton and Muswellbrook LGAs only)
    • Murray
    • North West
    • Northern Tablelands
    • Riverina
    • South East (Hilltops, Upper Lachlan and Yass Valley LGAs only)
    • Western.
  • have purchased mouse baits, traps, repellents or cleaning materials that are directly related to the impacts of the mouse plague, on or after 1 February 2021. Examples of what you can claim include:
    • household grade mouse baits
    • mouse traps
    • cleaning products directly related to the impacts of the mouse plague
    • mouse deterrent or repellent products
    • professional cleaning services directly related to the impacts of the mouse plague
    • professional pest control services.

For the household rebate, you must also:

  • rent or own your property
  • notify the tenant that you are making a claim, if you are a landlord.

For the small business and primary producer rebate, you must also:

  • be a sole trader or employ fewer than 20 employees
  • have a current and active Australian Business Number (ABN) registered before 13 May 2021.

What you need

To claim either the household or the small business rebate, you’ll need:

  • a MyServiceNSW Account – you can create one when you start your application
  • 2 proof of identity documents
  • receipts for redeemable items, dated from 1 February 2021 onwards, that clearly state the goods or services purchased
    • if you no longer have your receipts, you must submit a bank or credit card statement along with an itemised list of the products purchased and amount spent
  • your banking details for payment.

For the household rebate, you'll also need:

  • evidence that you own or rent the property and that it is located in an eligible LGA
  • evidence that the tenant has been notified that you are making a claim, if you are a landlord.

For the small business rebate, you'll need evidence that your business is located in an eligible LGA.

Proof of identity

Two proof of identity documents are required. They may include:

  • Australian driver licence
  • Medicare card
  • Australian passport
  • Australian birth certificate
  • Australian travel visa
  • Australian citizenship certificate
  • Australian certificate of registration by descent
  • Australian ImmiCard.

How to apply

  1. Check you meet the eligibility criteria.
  2. Have your documentation and evidence ready for uploading.
  3. Select the ‘Apply online’ button.
    Note: You cannot save and resume your application once you’ve started.
  4. Log in, or create your MyServiceNSW Account. Ensure your personal details are correct in your account before starting your application.
  5. Select and verify your identity documents.
  6. When your identity is verified, select ‘Continue’.
  7. Confirm your contact details.
  8. Select whether you are applying for a residence or a small business.
  9. Enter your residential or business details, then select ‘Next’.
  10. Enter your claim details and upload any supporting documents, then select ‘Next’.
  11. Enter your bank details, then select ‘Next’.
  12. Review your application.
  13. Check the declaration boxes.
  14. Select ‘Submit’ to complete your application.

When you submit your application, you’ll receive a confirmation email with your application reference number. If you do not receive this email within 5 minutes after completing your application, please check your junk mail folder, and then call 13 77 88.

After your application is received, it will be reviewed by Service NSW. We will contact you if we need additional information to support your application. If your application is approved, a payment will be transferred to your specified bank account within 5 business days from the date of approval.

Other ways to apply

More information

  • Only one person per household or business can claim the rebate.
  • Only one claim per premises is allowed.
  • Sole traders and primary producers who live where they work can apply for the small business rebate of up to $1,000.
  • Applicants may only apply for either the household or the business rebate, regardless of physical address.
  • To check what region your address is located in, visit Local Land Services.