Introduction
NSW Fair Trading’s Rental Bonds Online is used by landlords, agents and tenants for rental bond money payments and refunds.
If you're a self-managing landlord, you must:
- be registered with Rental Bonds Online
- offer the service to new tenants as the first option for lodging their rental bond.
What you need
- the PDF form – 'Rental Bonds Online landlord/owner proof of identity and registration'
- proof of identity documents as listed on the form.
How to apply
- Select the 'Download PDF form' button.
- Complete the form and submit your application in person at a Service NSW Centre.
What happens next
NSW Fair Trading will process your application and send an email to you with:
- your Landlord Code
- instructions to activate your Rental Bonds Online account.
More information
- Landlords cannot require a tenant to use Rental Bonds Online. Landlords who do can be fined $2,200.
- For more information visit the NSW Fair Trading website – Rental Bonds Online for self-managing landlords.
Contact
For help with Rental Bonds Online:
- call 1800 990 724 or
- send an email to rboregistration@customerservice.nsw.gov.au
Last updated: 4 July 2025