Introduction
NSW Fair Trading’s Rental Bonds Online helps landlords, agents and tenants, pay and refund rental bond money.
If you're a self-managing landlord, you must be registered with Rental Bonds Online. You must offer the service to new tenants as the first option for lodging their rental bond.
What you need
- the PDF form – 'Rental Bonds Online landlord/owner proof of identity and registration'
- proof of identity documents as listed on the form.
How to apply
- Select the 'Download PDF form' button.
- Complete the form and submit your application in person at a Service NSW Centre.
More information
- After NSW Fair Trading has processed your application, an email will be sent to you with your Landlord Code and instructions for activating your Rental Bonds Online account.
- For more information visit the NSW Fair Trading website – Rental Bonds Online for self-managing landlords.
Contact
For help with Rental Bonds Online:
- call 1800 990 724 or
- send an email to rboregistration@customerservice.nsw.gov.au
Last updated: 2 June 2025