If you are unhappy with an experience when booking or travelling by taxi you can report your feedback using the Taxi Fare Hotline.
You should provide feedback via the 24-hour Taxi Fare Hotline on 1800 500 410 if your taxi driver:
- refuses to take your journey
- overcharges you
- refuses to take you unless you agree to a fixed rate
- does not use a meter.
When you make a report, you should include as much information about the experience as possible, including:
- number plate of the taxi
- date
- time
- location
- taxi company.
Last updated: 28 February 2024