With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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Introduction

If the fuel price at a service station doesn’t match the price you see on the FuelCheck online tool, you can submit a complaint with NSW Fair Trading.

You should let the service station operator know about the price mismatch before reporting it. If this doesn’t resolve the issue, or you’re not satisfied with their response, you can report it.

You'll need:

  • evidence of the price mismatch, such as a photo or receipt
  • name and address details of the service station (if submitting through the NSW Fair Trading website).

Report price mismatches through FuelCheck or through the NSW Fair Trading website.

You'll be taken to another website.