The Commonwealth and NSW Governments are jointly providing a clean-up program for eligible flood-affected private landowners and tenants. This program is being managed by the NSW Environment Protection Authority (EPA).
You can request help with clean-up of flood debris if you were impacted by the storms and floods in:
- March 2021
- February and March 2022
- June and July 2022.
You can complete the form for yourself or on behalf of someone else.
Property owners will need to submit a separate request for each property.
Note: you cannot request support under this program for flood-damaged property or contents that were not moved by the flood event.
You can request support if:
- you are a property owner or tenant in an LGA impacted by the:
- March 2021 storms and floods (AGRN 960) or
- February and March 2022 severe weather and flooding (AGRN 1012)
- June and July 2022 severe weather and flooding (AGRN 1025)
- you have man-made debris (produced by humans) that has washed or moved on to your land as a direct result of the storm and flood event
- the debris is large or hazardous and poses a risk to public health and the environment
- your property is easily accessible by land (rather than by water)
- Asbestos: asbestos containing materials (10m2 or more of bonded asbestos)
- Cement: cladding, sheeting, cement mix, concrete, bitumen
- Chemicals (more than 20L or 20kg): household chemicals, hospital chemicals, industrial chemicals, pesticides, other chemicals
- Engineered timber: treated timber, posts, engineered logs
- Fencing: fence posts, fence wire, metal fencing, other wiring
- Fuel (more than 20L or 20kg): gas bottles, jerry cans, citronella, petroleum, diesel, other fuels
- Furniture: couches, tables
- Mattresses: springs, bed frames
- Metal: metal posts and wiring, metal sheeting, machinery, shipping containers, vehicles (if uninsured)
- Oil (more than 20L or 20kg): lubricants
- Paint (more than 20L)
- Plastic: rigid plastic, plastic tubs
- Silage bales that are whole and intact or ruptured
- Flood-damaged property or contents that were unmoved by the flood event
- Leaves, driftwood, trees, aquatic weeds, branches, straw bales, soil, sand, creek pebbles and stones, roots, grass
- Insured vehicles
- Silage with small volumes of plastic attached or minimal plastic (less than 50% of whole bale covered)
- Wildlife carcasses; kangaroos, birds, possums, foxes, feral pigs, rodents, other wildlife.
What you need
- a MyServiceNSW Account – you can create one when you start your registration or continue as a guest
- your name and contact number
- the name, email address and contact number for the person who needs assistance (if you're applying on behalf of someone else)
- the residential address
- a photo for each item requiring clean-up.
How to request
- Check your eligibility.
- Select the ‘Request online’ button.
- Log in, or create your MyServiceNSW Account, or continue as a guest.
- Select whether you're completing the form for yourself or on behalf of someone else.
- Enter your contact details.
- Select the service you require.
- Follow the prompts to request assistance.
When you submit your request, you'll receive a confirmation email from the NSW EPA's appointed service provider, MRA Consulting Group. They will review your request and contact you if additional information is required.
If your request is approved:
- you may need to provide access to your property so an assessor can take a look at the debris. You will need to be present during the assessment. Tenants will require consent from the property owner before an assessment can be scheduled
- the debris will be cleaned-up and disposed of at an appropriate disposal facility.
The program will not reimburse private landowners for flood debris clean-up costs that have already been completed.