Service Booker: customer booking system

Service Booker is an online booking system.

It can be used to facilitate customer appointments.

Appointments can be created by customers or agency staff on behalf of the customer.

To learn more including pricing, get in touch with the partnerships team.

Benefits

There are many benefits to using this customer booking system.

Customers can schedule over-the-phone or in-person appointments ahead of time, meaning fewer appointments missed.

Customers can log into their MyServiceNSW Accounts to manage appointments and receive reminders.

Service NSW offers support for customers needing to resolve issues when making or managing a booking.

Using the Service Booker API, you can integrate customer booking data into your existing customer relationship management (CRM) system.

Push bookings to locations where you have staff capacity, helping you to reduce volume spikes at peak times and better plan your workforce.

Use Service Booker:

whenever customers need to attend your office
to book customer call backs
for a pop-up event that requires customer bookings. You can advertise and run the event, configure Service Booker and then remove it.
to share unique links with customers so they can make an appointment with a particular staff member, like a case manager
to distribute bookings based on location and staff availability.
as a standalone platform (for smaller projects or agencies) or integrated with existing CRMs (for larger projects or agencies).

Once Service Booker is configured:

You'll get quick-to-launch templated booking forms to integrate on your website. This is how customers can book appointments.
You’ll also get access to an admin dashboard that can be used by staff to make bookings on behalf of the customer.
Staff calendars will update to show live location and time availability.
Once a booking is made, customers will receive booking confirmation as well as scheduled reminders.