Losing your wallet is one of those events that unfortunately sometimes happens.
If you're certain you haven't just misplaced the wallet:
- Contact your financial institution(s) so they can lock or cancel your debit/credit cards. Once you've received new account numbers remember to update any payments you make automatically.
- Report the loss to the police through the NSW Police Force Community Portal. The police report provides a formal record in case of identity theft further down the track.
The next step is to set about replacing the various cards and documents that we all carry in our wallets.
Below is a selection of transactions dealing with the replacement of cards, licences, permits and certificates which may be of help to you.
ID cards
Concession cards and permits
- Companion Card
- Health care card
- Mobility Parking Scheme permit (individual)
- NSW Seniors Card
- Pensioner concession card
- Transport concession entitlement card (apprentices/trainees)
- Transport concession entitlement card (asylum seekers)
- Transport concession entitlement card (ex-defence personnel with a disability)
- Transport concession entitlement card (job seekers and other approved Centrelink customers)
- Transport concession entitlement card (tertiary and TAFE students)
On the road
On the water
Public transport
- Companion Card
- Opal card
- Transport concession entitlement card (apprentices/trainees)
- Transport concession entitlement card (asylum seekers)
- Transport concession entitlement card (ex-defence personnel with a disability)
- Transport concession entitlement card (job seekers and other approved Centrelink customers)
- Transport concession entitlement card (tertiary and TAFE students)
Business and trade licences
Conveyancing
Firearms
Home building
- Company contractor licence
- General construction induction card (white card)
- High risk work licence
- Individual contractor licence
- Owner-Builder Permit
- Company or partnership contractor licence
- Qualified supervisor certificate
- Tradesperson certificate
Motor vehicles
Liquor & Gaming
Property services
Recreation licences
Other things to consider
To help prepare in case you lose a wallet, it's a good idea to:
- Remove everything that's not absolutely essential to you every day – for example, addresses, phone numbers, personal information, cards you rarely use.
- Scan or photocopy everything that's in your wallet, and update the document every few months.
- Make a note of all the bills you pay automatically. This way you won't get caught having missed a payment if you're forced to change debit/credit cards.
Related links
Last updated: 7 December 2023