- Street Address:
10 Valentine Avenue
Parramatta NSW 2150
- Postal Address:
PO Box W213
Parramatta Westfield NSW 2150
Switchboard - (02) 9268 5555
Complaints / Enquiries Line - (02) 9268 5544
Toll Free (for regional NSW only) - 1800 670 812
- (02) 9268 5500
Our Enquiry Service is open from 9am-1pm and 2pm-4pm.
If you want to visit our office to get advice or speak to someone about a new complaint, please come during these hours.
You can deliver complaints and drop off documents any time between 9am-5pm.
If you have an existing complaint and want to speak to your complaint handler, please make sure they will be available before coming in to the office.