The subsidy is helping low-income households to upgrade an inefficient top-loading washing machine with a water and energy efficient front-loading model.
Washing machine allocation reached
There are currently no more washing machines available and this round of the program has closed. If you have submitted an application it will be reviewed. Reviews may take up to 10 business days.
To find out when a new round of the washing machine exchange program will be available subscribe to email updates. Subscribing to email updates is not an application for a washing machine. You will still need to apply.
Eligibility
To be eligible for the program you must meet all eligibility requirements:
- be a resident of NSW
- be more than 18 years old
- hold a valid card from Centrelink or Department of Veteran Affairs
- Pensioner Concession Card
- Health Care Card
- Low Income Card
- have an existing top-loading washing machine to exchange
- not have participated in the washing machine exchange program in 2022 or 2025.
Savings
If your application is successful, you will pay $250 (including GST) for:
- the front load washing machine
- delivery
- installation and
- 2-year warranty.
Successful applicants will have 21 days to make payment.
Your household can expect to save up to $300 (including GST) per year on water, energy and detergent costs. You could save about 20 kilolitres of water per year.
Availability
The 2026 offering launched on 24 February 2026 and has now closed. All washing machines have been allocated for this round of the program.
More information
Visit the NSW Government’s Washing Machine Exchange Program for more about:
- the offer and application process
- delivery and installation and removal of your old machine
- terms and conditions.
For the latest information on the washing machine exchange program subscribe to email updates.
Note: Subscribing gives you email updates. It is not an application for a washing machine. You will still need to apply.
Contact
Help with your online application or delivery
For information and contact details go to the Washing Machine Exchange Program.
Information about the program
If you have questions about the washing machine exchange program:
- email Department of Climate Change, Energy, the Environment and Water – water.enquiries@dcceew.nsw.gov.au
- call 1300 081 047 Monday to Friday between 9am and 5pm (Sydney time) excluding public holidays.