Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

If you're unable to afford essential plumbing repairs, you may be eligible for free plumbing.  

Sydney Water's PlumbAssist service helps people experiencing financial difficulties deal with issues such as:

  • repairing or replacing leaking or broken toilets, taps, showerheads and pipes
  • finding and repairing hidden leaks.

To be eligible:

  • you need to
    • be assessed by a Sydney Water Customer Care case coordinator
    • be unable to afford essential plumbing repairs
    • own and live in the property needing the repairs
  • the property must have an individual Sydney Water meter.

To apply, call Sydney Water on 13 20 92 or visit the Sydney Water website.

Last updated: 12 May 2025