Apply to redirect personal mail as a concession card holder

Introduction

If you hold a valid concession card, you can apply to redirect your mail, for a reduced rate.

You can apply online or at a Post Office.

Eligibility

You can apply online if you hold (or you’re listed as a dependant on) a:

• Commonwealth Seniors Health Card
• Health Care Card (all types)
• Pensioner Concession Card.

You'll need to apply at a Post Office if you:

• want to redirect mail overseas
• are applying on behalf of a deceased estate
• hold one of the following concession cards:
  • Department of Veterans' Affairs Card
  • MyPost Concession Card
  • Norfolk Island Social Services Card
  • Veterans' Repatriation Health Card.

What you need

• your new and old address details
• your contact details
• name of each person redirecting mail 
• your proof of identity documents
• your concession card
• your payment.

How to apply

1. Select the ‘Apply online’ button.
2. Follow the prompts to apply to redirect your mail.

If you’re unable to apply online:

1. Download and complete the Application to redirect mail form – PDF.
2. Gather your supporting documents.
3. Visit a Post Office and submit your application with payment.

More information

• Allow 3 full working days to process your application before your mail redirection can start.
• You may be eligible for a free 12-month mail redirection if you're in charge of a deceased estate or a victim of domestic violence or natural disaster.