Apply to redirect personal mail

Introduction

If you’ve moved to a new house, you can apply online to redirect your mail from your old address to your new one. 

You cannot apply online if you:

• want to redirect mail overseas
• are applying on behalf of a deceased estate.

Note: If you hold a concession card, refer to Apply to redirect personal mail as a concession card holder.

Eligibility

You must be at least 18 years old.

What you need

• your new and old address details
• your contact details
• name of each person redirecting mail 
• your proof of identity documents
• your payment.

How to apply

1. Select the ‘Apply online’ button.
2. Follow the prompts to apply to redirect your mail.

If you’re unable to apply online:

1. Download and complete the Application to redirect mail form – PDF.
2. Gather your supporting documents.
3. Visit a Post Office and submit your application with payment.

More information

• Allow 3 full working days to process your application before your mail redirection can start.
• You may be eligible for a free 12-month mail redirection if you're in charge of a deceased estate or a victim of domestic violence or natural disaster.