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Landlords, tenants and occupants with disputes about the payment and return of rental bonds on social housing, can have their matter heard by the NSW Civil and Administrative Tribunal (NCAT).

Before lodging an application, please refer your complaint to NSW Fair Trading who will provide you with further information on the available options.

You can apply to NCAT online, and once your application has been received, the matter will be listed for hearing within 4 weeks.


  • A social housing premises is where the landlord is one of the following:
    • NSW Land and Housing Corporation
    • Housing NSW
    • Community Housing Division of Housing NSW
    • Aboriginal Housing Office
    • An organisation registered by the Registrar of Community Housing under Part 9A of the Housing Act 2001 (NSW), or under Part 5 of the Aboriginal Housing Act 1998.

To make sure you have all the information and documentation you need to complete this transaction, please visit NSW Fair Trading.

What you need

  • your personal details
  • documents and information related to your dispute
  • the legal name and contact details of the person or organisation you're claiming against (respondent)
  • your concession card details (if applicable)
  • your credit card details
  • your payment.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button. 
  3. Complete the online application form (allow about 30 minutes).
  4. Pay the application fee using your credit card.
  5. Read and confirm the declaration.

Where possible, you'll receive an instant notice. Please check the requirements for your hearing type.

If your application is urgent, or you're unable to apply online:

  1. Download and complete Rental bond application – PDF.
  2. Attach any relevant supporting documents.
  3. Lodge your completed application with payment at a service centre.

More information

  • NCAT has jurisdiction to determine social housing applications up to $30,000 for rental bond matters.

Payment methods

You can review transaction payment options on our payment methods page.

Last updated: 26 March 2022
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