Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Upgraded NSW Digital Photo Card pilot

Service NSW is piloting a new type of digital credential at selected Service NSW Centres. 

Introduction

Until October 2025, Service NSW is piloting an upgraded NSW Digital Photo Card at the Auburn, Blacktown and Parramatta Service NSW Centres. 

The upgraded NSW Digital Photo Card is a verifiable credential that reduces the risk of identity theft by using a face verification to ensure only you can use it. 

Verifiable credentials are enhanced digital credentials that align to a global standard that allows licences and ID documents to be verified and accepted more widely. Verifiable credentials can support selective disclosure, which reduces oversharing of sensitive information and provides greater protection of your privacy and personal information.  

Eligibility

You can upgrade your NSW Digital Photo Card if you took part in the NSW Digital Photo Card trial and you have:

  • a MyServiceNSW Account
  • the latest version of the Service NSW app downloaded on an iPhone or Android device
  • a valid NSW Digital Photo Card within the NSW Digital Wallet.

What you need

To complete the upgrade, we will need to verify your identity and face. 

To do this you will need:

  • a physical NSW Photo Card or NSW Driver Licence, plus 2 other accepted identity documents
  • a device with a front camera to complete a face verification.

How to participate in the pilot

Step 1: Upgrade your NSW Digital Photo Card in the Service NSW app. 

When you open the Service NSW app, follow the steps to upgrade your NSW Digital Photo Card. 

You will need to enter details from your physical NSW Photo Card, as well as details from 2 other identity documents.

We will then verify your face is the same as the one that’s shown on your NSW Photo Card.

An upgraded NSW Digital Photo Card will be added to your digital wallet in your Service NSW app.

Step 2: Use the upgraded NSW Digital Photo Card at a Service NSW Centre.

During the trial you can use the upgraded Digital Photo Card at the following service centres:

  • Auburn
  • Blacktown
  • Parramatta.

You can use the upgraded NSW Digital Photo Card for:

  • Responsible Service of Alcohol (RSA) and/or Responsible Conduct of Gambling (RCG) card applications and renewals
  • NSW Photo Card renewals
  • transfer of registration
  • Driver Knowledge Test
  • driver or rider licence tests
  • NSW Driver Licence applications
  • mobility parking permit applications and renewals
  • a range of other driving and transport services.

What’s new in the upgraded NSW Digital Photo Card

The upgraded NSW Digital Photo Card looks similar to your current one, but it has new features.

  • Face verification ensures only you can add it to your Digital Wallet and share it.
  • In the future it can be used more widely within NSW, Australian states and territories and internationally.
  • It gives you more control of the personal information you share.

Guide to photo card changes

Use the guide and images below to find out what has and has not changed.

Images comparing the upgraded and current photo card

test image

What’s changed

  1. Green label shows the card has been upgraded.
  2. Additional card details.
  3. Share button.

What hasn’t changed

  1. Animated NSW Government logo.
  2. Last refreshed date and time.
  3. Waratah hologram moves when phone is tilted.
  4. QR code expires and reloads.
  5. Watermark matches the photo.
  6. Address details.
Last updated: 8 April 2025