Digital Services Blog

Service NSW is a top provider of digital services in Australia. We partner with NSW Government agencies to service over 8 million citizens

About our blog

Welcome to the Service NSW Digital Services blog.

Small changes, big impact

20 March 2025

How we create culturally safe messaging for Aboriginal and Torres Strait Islander communities.

Elese Barrymore
1 minute read

Making digital credentials easy to use across borders

26 November 2024

How citizens will be able to use a NSW Digital Wallet in Australia and around the globe.

Peter Lechlein
3 minute read

A/B testing push notifications

20 September 2024

Results from our A/B testing for push notifications in the Service NSW app. 

Emma Salkild
2 minute read

Behind the scenes of Service NSW’s AI Hackathon

9 July 2024

Learnings from Service NSW's AI (Artificial Intelligence) hackathon.

Abhishek Dadhich 
5 minute read
Last updated: 3 November 2025